Customer Service Assistant

Join our Customer Service team at one of our community centers! Be part of a team dedicated to creating positive experiences and strengthening the community every day. Our centers are a safe, healthy place for youth, adults, and families to play, learn, and grow. Centers include a gymnasium, an indoor aquatics center (Peoples, ECC and Norpoint), fitness area, Teen Center with computers, Senior Hub for our older community members, private rental spaces, and more.

About the role

This position will be responsible for greeting visitors, providing information, engaging with the community, answering questions, processing registrations and payments, selling memberships, supporting and setting up rentals, programs, and activities at the Center. You will provide a high level of customer service to patrons during a variety of events, programs, and rentals. Customer Service Assistants are also responsible for providing assistance to recreation participants and security for the facility.

We are currently hiring at STAR Center and Center at Norpoint.

Responsibilities

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times, and report immediately any unsafe working conditions or hazards.

About the organization

Parks Tacoma is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Parks Tacoma's mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more.

Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun.

Why join us

Come work with us and work where you play! You will contribute to the overall vitality and well-being of your community when you work for Parks Tacoma, and you’ll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Parks Tacoma are the key to its success, and you just might be the next great addition to our team. On top of that, you’ll wake each day knowing that you’re helping make Tacoma a great place to call home.

Pay

The starting salary for this position is $17.40 per hour. The current full hourly range for this position is $17.40–$21.42.

Schedule

We do our best to keep a consistent schedule so that you can have work/life balance.