Customer Service Assistant

Type: Contract | Work Model: Remote (CST Hours)

Responsibilities

• Provide customer services relating to sales, sales promotions, installations, and communications.
• Ensure that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
• Develop organization-wide initiatives to proactively inform and educate customers.
• Develop improvement plans in response to customer surveys.
• Follow clearly defined procedures and tasks, as well as guidelines for decision making.
• Apply technical procedures that are well defined, working within well-established routines and procedures in the discipline.

Requirements

• Minimum of 2 years of experience in a high-volume call center environment.
• Knowledge acquired through experience, specialized education, or training related to customer service.
• Basic understanding of work routines and procedures in the customer service discipline.
• Ability to work within well-defined procedures and guidelines.

Pay

$20.00 - $24.00/hr

Benefits

• Health and welfare benefits coverage options including medical, dental, and vision.
• Spending accounts.
• Life insurance and voluntary plans.
• Participation in a 401(k) plan.