Customer Service Assistant

About the role

We are seeking a dedicated and personable Customer Service Assistant to join our dynamic team. This role is pivotal in ensuring our customers receive outstanding service and support through every interaction.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Aid customers with product information, order placement, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate priority issues to appropriate departments when necessary.
• Follow up on customer feedback and ensure concerns are addressed satisfactorily.

Requirements

• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional in challenging situations.
• Proficiency with customer relationship management (CRM) software is a plus.