Customer Service Assistant 2 - PN: 20066880

What Our Employees Have To Say

• BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
• I have worked at several state agencies and BWC is the best place to work.
• Best place to work in the state and with a sense of family and support.
• I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.
• Continued to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience.

What You’ll Be Doing

• Provides assistance to external customers (e.g., injured workers, employers, medical providers, Managed Care Organizations (MCOs), legal representatives, legislators, government agencies, and the general public)
• Responds to complaints, inquiries, and general information requests concerning workers’ compensation
• Enters complaint information into the Ombuds Tracking System
• Explains the rights and responsibilities of parties to a claim for benefits under Ohio Workers’ Compensation Law and Rules
• Directs customers to the appropriate contact for further information or assistance, if needed
• Prepares and maintains documentation and records related to all complaints and inquiries

Qualifications

• 9 mos. trg. or 9 mos. exp. in office practices & procedures
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
• 9 mos. trg. or 9 mos. exp. in operation of personal computer

Job Skills

• Customer Service
• Organization
• Workers' Compensation
• Agency Contact Name and Information: Mia Truss-Davis, mia.t.1@bwc.state.oh.us

Pay

$23.65/hr.

Schedule

Full-time

Agency Overview

A Little About Us: With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers. For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries.

Our Culture: BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC strives to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee work groups, participate in on-line forums and learn about how different perspectives can improve leadership skills.

Our Vision: To transform BWC into an agile organization driven by customer success.

Our Mission: To deliver consistently excellent experiences for each BWC customer every day.

Our Core Values: One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.