Customer Service and Scheduling Coordinator

What You'll Do

• Answer incoming calls and provide exceptional customer service
• Schedule service appointments and preventative maintenance visits
• Cookise technician schedules for maximum efficiency
• Make outbound calls to support service and maintenance programs
• Update customer records and manage information in our CRM
• Help answer billing questions and resolve customer concerns
• Work closely with our service team to keep jobs on track
• Pitch in wherever needed to help the office run smoothly

What You Bring

• 2+ years of customer service experience
• Strong communication and multitasking skills
• Experience working with CRM software
• Great attention to detail and organization
• Positive attitude and a team-first mindset

Bonus Points For

• ServiceTitan experience
• HVAC, plumbing, or home service industry experience

Why Vertex?

• Medical benefits
• 401(k) retirement plan
• Flexible scheduling
• Paid time off starting on day one
• 7 paid holidays
• Paid sick time
• Ongoing training and advancement opportunities
• Company events and a fun, supportive team culture