Customer Service and Sales Specialist | Onsite

About the role

At Cristek, our Customer Service & Sales Specialists play an important role in connecting our customers, our sales team, and our manufacturing operations. As a Customer Service & Sales Specialist, you’ll support domestic and international customers while coordinating orders, inquiries, and Requests for Quote (RFQs). You’ll work closely with Sales, Engineering, Planning, Production, Quality, and Shipping to provide accurate information, keep customer commitments on track, and deliver a responsive customer experience. If you’re organized, customer-focused, and enjoy taking ownership and solving problems in a fast-paced manufacturing environment, this could be a great opportunity to grow your career.

Responsibilities

• Serve as a primary point of contact for assigned customers, providing support with orders, pricing, lead times, delivery status, and product information.
• Coordinate Requests for Quote (RFQs) from receipt through completion, including reviewing requirements, organizing documentation, and tracking progress.
• Partner across functions to resolve customer questions and issues related to orders, shipments, documentation, billing, and delivery commitments.
• Build strong customer relationships through responsive communication, follow-through, and proactive support.
• Support international customers and coordinate export documentation and customer-specific shipping requirements.
• Maintain accurate customer, order, quote, pricing, and delivery information within ERP/CRM systems.
• Identify opportunities to improve customer service, quote administration, and sales support processes.

Requirements

• High school diploma or equivalent required; Associate or Bachelor’s degree in Business, Supply Chain, or a related field is a plus.
• 2–4 years of experience in customer service, sales support, order administration, account coordination, or a related field.
• Experience with ERP/CRM systems and Microsoft Office, particularly Excel and Outlook.
• Strong organization, communication, problem-solving, attention to detail, and follow-through.
• Ability to manage multiple priorities and build effective customer and cross-functional relationships.
• Experience in manufacturing, aerospace and defense, RFQ coordination, international customer support, or export documentation is a plus.
• Knowledge of AS9100, ITAR, export requirements, or Incoterms is a plus.
• Bilingual communication skills are a plus.

How We Work

Our culture is grounded in ACE: Accountability, Collaboration, and Empowerment.

• Accountability — Own the customer experience and follow through on commitments.
• Collaboration — Work across teams to solve problems and keep customers informed.
• Empowerment — Take initiative, find solutions, and make decisions within your role.

At Cristek, we care about what gets done and how it gets done. We value people who communicate clearly, build strong relationships, take ownership, and look for ways to make the customer experience better.

Why Cristek?

You’ll have the opportunity to make a visible impact on our customer experience while developing your expertise in sales support and aerospace and defense manufacturing. You’ll join a team where people are trusted to contribute, encouraged to solve problems, and expected to work together to deliver for our customers.

ITAR Requirement: This position requires access to ITAR-controlled information and/or hardware. Applicants must qualify as a U.S. Person as defined by ITAR.