Customer Service and Sales Representative in the Lawn Care Industry

Benefits

• 401(k) matching
• Bonus based on performance
• Paid time off

Key Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Educate customers on lawn care programs, treatments, and service options
• Generate new sales and upsell existing customers
• Follow up on leads and prepare service quotes
• Address customer concerns and ensure high satisfaction
• Maintain accurate records in CRM system
• Cookordination with field technicians to ensure quality service delivery
• Stay current on regional lawn care best practices and seasonal needs

Qualifications

• Previous experience in customer service and/or sales
• Working knowledge of lawn care, turf management, fertilization, and weed control
• Strong communication and relationship-building skills
• Self-motivated with the ability to meet sales goals
• Organized and detail-oriented
• Basic computer skills

Preferred Qualifications

• Experience with residential lawn care programs
• Familiarity with CRM software
• Knowledge of warm and cool season grasses common in North Carolina