Customer Service and Sales Associate

Responsibilities

• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Create a positive customer service experience by listening to and identifying customer needs.
• Engage customers in a courteous professional manner and ensure overall customer satisfaction and service.
• Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
• Aid customers with various post rental inquiries that involve the rental and billing process.
• View every customer contact as a sales opportunity and solicit reservations on customer service calls.

Requirements

• Demonstrate good communication skills both written and oral.
• Communicate in English clearly and proficiently.
• Candidates fluent in other languages are encouraged to apply.
• Show a competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast-paced environment with a variety of tasks.
• Show excellent organizational and time management skills.
• Show sales, professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Qualifications

• A valid driver's license with record in good standing.
• Ability to drive and operate vehicles.
• Fluency in English.
• 1-2 years of customer service and sales experience.

Physical Requirements

• Sitting, standing, walking, bending and twisting.
• Climbing, driving, pushing and pulling.
• Speaking, hearing, writing, lifting, typing, filing, seeing, reading and using a computer, telephone, calculator, copy machine and fax machine.

Pay

Wages: 16.00/hr.

Schedule

Flexible shifts including weekends and holidays; and work overtime as required.