Customer Service and Photographer Support Specialist
About the Role
The Customer Service and Photographer Support Specialist is the first point of contact for WHCC clients, supporting professional photographers over phone, email, and live chat without a script. This role blends customer service with hands‑on photography, design, and photo‑editing knowledge, helping clients troubleshoot orders, prep files in Photoshop, and get the most out of our products while representing a partner‑first approach to every interaction. WHCC is a professional photo and press printing lab with a high‑energy, positive work environment, multiple facilities, and hundreds of expert employees who handcraft and assemble products in the US.
Responsibilities
- Serve as the primary contact for photographers via phone, email, and live chat.
- Troubleshoot order issues and provide solutions without using a script.
- Prepare and edit client files in Photoshop (and optionally Lightroom, Affinity, or Canva).
- Assist clients in maximizing the value of WHCC products.
- Maintain a friendly, knowledgeable, and partner‑first demeanor in all interactions.
Requirements
- Background in photography or the photographic industry.
- Minimum 1 year of B2B customer service experience.
- Confident handling of both inbound and outbound client calls without relying on a script.
- Strong written communication skills for client email correspondence.
- Proficient in Photoshop; familiarity with Lightroom, Affinity, or Canva is a plus.
- Minimum typing speed of 35 WPM.
Competencies
- Empathetic problem solver
- Demonstrates initiative
- Flexible
- Photoshop and/or Lightroom enthusiast
- Positive people person
- Detail‑oriented and able to multitask
- Team player
Benefits
- Half‑off prints for personal projects (excluding peak blackout dates).
- Bring‑your‑own‑music policy with Wi‑Fi provided.
- Free snacks, staff lunches, food trucks, and a variety of beverages.
- Casual dress code – work in a modern, well‑lit, climate‑controlled facility.
- Paid Time Off and Holiday Pay for seasonal staff (additional benefits for regular staff).
Pay
$18 per hour
Schedule
Seasonal (on‑site) position – full‑time and part‑time schedules available; opportunity to be hired full‑time after the season ends.