Customer Service and Membership Assistant

About the role

The purpose of this position is to support the delivery of customer service and membership related services as part of the Customer Service team for Conference Services. This role provides direct customer and member support across multiple service channels and assists with information management, coordination, and administrative processes related to membership and event services.

Responsibilities

• Supports membership and event customer service operations by following established procedures, protocols, and documentation developed by program leadership.
• Responds to customer service inquiries, assists with the dissemination of event and membership information, supports database and record management, and escalates complex issues in accordance with defined escalation processes.
• Provides administrative and coordination support for membership and event services in collaboration with internal teams and external partners.
• Affords assistance with event registration systems, maintains data accuracy, supports reporting and documentation efforts, and contributes to service quality through accurate recordkeeping and issue tracking.
• Works an 8:00 A.M. to 5:00 P.M. work schedule and may work extended hours during events as needed.

Requirements

• Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents;
• An Associate's degree in Office Occupations or Office Technology;
• Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience.

Qualifications

• Excellent customer service skills
• Ability to communicate effectively with individuals from diverse backgrounds and cultures
• Strong organizational skills and detail orientation
• High level of interpersonal skills to handle sensitive and confidential situations appropriately, maintaining confidentiality when necessary
• Fluency in using web-driven database systems and managing records

Skills

• Experience with Aptify, SalesForce or other membership platforms
• Experience in handling customer service escalations
• Experience training and organizing the work of others

Benefits

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit our website.

Pay

$19.36-$28.75/hr; commensurate with experience

Schedule

8:00 A.M. to 5:00 P.M. work schedule with potential for extended hours during events.