Customer Service and Dispatch

About the role

We are seeking a highly motivated and organized Customer Service/Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers. Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations. Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area, headquartered in Northern NJ with locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT.

Responsibilities

• Receive incoming service requests from customers, technicians, or sales representatives.
• Efficiently schedule service appointments based on technician availability and geographic location.
• Maintain clear and professional communication with customers regarding appointment times and any delays.
• Confirm appointments with customers and provide estimated arrival times.
• Input data into the dispatching software or system, ensuring data integrity.
• Monitor and manage technician availability and workloads.
• Handle emergency service calls promptly and effectively, dispatching technicians as needed.
• Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.
• Schedule door estimates.

Requirements

• Bilingual proficiency in English and Spanish is a plus.
• High school diploma or equivalent.
• Previous experience in dispatching or customer service is a plus.
• Strong organizational and multitasking skills.
• Excellent communication and detail-oriented skills.
• Proficiency in using scheduling and dispatching software.
• Ability to work well under pressure and adapt to changing priorities.
• Knowledge of the garage door industry is a bonus but not required.

Benefits

Our comprehensive benefits include:

• Top-tier medical, dental, and vision coverage.
• Life insurance and 401k plan.
• Generous PTO including vacation, sick, and personal time.
• Bonus opportunities.
• Paid training.
• Company events.
• Breakfast and snacks.
• Growth opportunities and career path.