Customer Service and Benefits Specialist

Job Purpose/Summary

The Customer Service and Benefits Specialist Direct knowledge of the electronic medical records (AthneaHealth) will be required.
Excellent verbal and written communication, presentation and interpersonal skills. Exemplary organization skills and the ability to multi-task and prioritize work.
Knowledge of patient needs, clinical workflow, and financial standards are must.
Maintaining insurance eligibility information, working with all departments of the organization is required.
Responsible for management of client information, by via telephone or walk- in's.
Must be Customer Service Oriented and have pleasant phone voice.
Must have the ability to work well with patients, visitors, and other personnel, as well as coworkers.

Job Duties/Responsibilities

• Resource Specialist Line/Switchboard calls - Identifies Callers needs and routes callers to most appropriate resource.
  Communicates with Resource Specialist on resource needs for staff of caller/client needs.
• Front Office - Ensuring orderly and efficient front office operations
  - Open and close front office at the designated times
  - Greet and direct visitors when working front desk
  - Remain familiar with emergency codes for Center emergencies and Center evacuations
  - Back up for maintaining mail area, mailboxes in Adult Admin & Clinical bldg.
  - Keeping mailboxes labeled and current re: staff changes
  - Answering all calls coming into to our switchboard line, identify callers needs and routing calls appropriately
  - Backing up front desk staff for the MAT program - scheduling, checking in and out clients. Verify any changes or updates for each client at sign in (ex - address, phone number or insurance).
• Administrative Duties and Expectation
  - Makes sure all CARF standards regarding patient issues are met and all support staff working for this position understand as well as abides by these standards.
  - Attends scheduled meetings without tardiness.
  - Submits timesheet and other paperwork by due dates determined by Supervisor.
  - Keeps productivity to at least 95% accurate without errors.
  - Keeps timesheet up to date and enter daily.

Qualifications

• Experience / Knowledge: Must have at least two (2) years of experience in a Professional Healthcare office environment. Customer service focus and skills required.
  Must be comfortable with computers and technology.
• Education / License: High school diploma or equivalent required. Associates Degree in Business Administration preferred.
• Physical/Emotional/Social - Skills/Abilities: Strong communication skills both written and verbal.
  Strong organizational skills with the ability to handle multiple projects and appropriately prioritize task are required.
  Close eye work. Extended hours on the phone. Valid driver's license. Lifting up to 20 lbs. Pushing/pulling up to 50 lbs. frequent sitting, standing, walking, bending, stooping, and reaching.

Compensation

Starting salary for this position is approximately $17.11 /hr based on relevant experience and education.

Schedule

This position works 8:00 am until 5:00 pm, 40 hours a week, 80 hours per pay period.

Travel

No travel is required for this position.

Equipment/Technology

Must be comfortable with computers, phones and technology.
Uses computer, calculator, copier, phone, scanner and general office equipment.

Location

Knox County, Tennessee

Equal Opportunity Employer

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Background Checks

Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.

Bilingual Applicants

Bilingual applicants are encouraged to apply.