Customer Service Analyst

Responsibilities

• Provides timely and professional service to assigned customer or distributor accounts using appropriate processes and communication channels
• Actively targets prospective customers based on relevant sources, both remotely and in person as necessary, to qualify leads and sell Howmet products
• Handles inbound sales lead calls to convert into new business
• Receives, enters and edits sales orders and changes thereto in accordance with company procedures
• Checks stock and future production for customers and distributors
• Answers general inquiries concerning open orders
• Receives, responds to and routes requests for quotations as appropriate
• Receives, responds to and routes requests for technical information, sales literature, material certifications and returned material
• Uses knowledge of product, availability and customer need to best fill the order, coordinates with appropriate internal resources to answer more advanced questions
• Researches customer charge-backs and administers appropriate actions
• Works to improve knowledge of product and processes on a continual basis
• Advises Marketing Department and field sales representatives of significant information learned in customer correspondence
• Sets up and maintains customer files
• Ensures that all work activities are performed in accordance with established safety and environmental standards
• Continuously seeks improved techniques for performing job duties and engages with peers to learn and share best practices as they emerge
• Maintains full compliance with Company policies and procedures and conducts all activities in accordance with the company Code of Conduct
• Performs other duties as assigned

Qualifications

• High School diploma or GED; Bachelor’s degree is preferred
• 1+ years experience in customer service or supply chain roles
• Strong communication skills, both written and verbal
• Must possess the ability to problem solve
• Possesses organizational skills and has a high attention to detail
• Must be able to work effectively with various functions as well as work independently
• Strong computer and business software skills, with an emphasis in Excel

About the Role

Howmet Fastening Systems is looking for a Customer Service / Supply Chain Analyst to join our Sales Department in Waco, TX.

About Us

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $8.3 Billion in revenue in 2025, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers' success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2025 Environmental Social and Governance report at www.howmet.com/esg-report. Follow us on: LinkedIn, Twitter, Instagram, Facebook, and YouTube.

About the Team

Howmet Fastening Systems (HFS) is a business unit of Howmet Aerospace, headquartered in Torrance, California. We hold the number one global position in aerospace fastening systems, and we're the North American leader in commercial transportation fasteners. Our high-tech, multi-material fastening systems are found nose to tail on aircraft and aerospace engines. Our products are also critical components of industrial gas turbines, automobiles, commercial transportation vehicles, and construction and industrial equipment.