Customer Service Agents, MYR

Essential Duties And Responsibilities

• Processed customers' tickets, checked baggage, monitored carry-on baggage for size and quantity, and assigned seats
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate
• Ensuring FAA, Airline, and airport regulations are followed
• Enforcing safety/security measures and protecting sensitive zones
• Aiding Customers with special needs, i.e., Customers who need assistance in boarding
• Bringing Wheelchair passengers from the ticket counter to the gates and from the gates to the baggage service

Physical Demands

• Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time

Work Environment

• Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen
• Subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.
• Subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night
• Possible exposure to disease due to aircraft lavatory work