Customer Service Agent - STL (Part-Time)
Southwest Airlines · St Louis, MO · 3 wk ago
OTHR$20.22/hrPart-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate etc.
We need to parse the posting.
Key content:
- Department: Ground Operations (maybe not needed)
- Company Promise paragraph: about stable work environment etc. Could be "About the role" or maybe "About the company". The instruction: use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate etc.
We need to parse the posting.
Key content:
- Department: Ground Operations (maybe not needed)
- Company Promise paragraph: about stable work environment etc. Could be "About the role" or maybe "About the company". The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading containing the company promise paragraph? Or maybe we can have "About the role" containing description of role (the job description paragraph). The "Job Description" paragraph: "Want to be the friendly face..." That's role description. So we can put that under About the role.
- Pay & Benefits: includes pay $20.22 per hour, overtime, shift premiums, benefits list: free flights, retirement savings plan with 401(k) match up to 10%, profit-sharing potential, competitive health insurance, etc. Also details about health plan enrollment. Also mention "Explore more benefits you’ll love: link". So we need Benefits section and Pay section? The instruction: prefer a few substantive sections over many thin ones. Could combine Pay and Benefits into one section? But they have separate headings possible. However we should only include sections when posting has real specific content. It does have Pay and Benefits specifics. Could make two sections: Pay and Benefits. Or combine into one "Pay & Benefits". But headings list includes Pay and Benefits separate. The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those exact headings if content exists. We have Pay content: pay rate $20.22 per hour, opportunity for future increase per CBA, overtime, shift premiums. Also note "Pay Rate $20.22". Also note about 401(k) match etc is benefits. So we can have Pay section with pay details. Benefits section with free flights, retirement savings, profit-sharing, health insurance, link.
- Schedule: details: part-time opportunity, generally work 32 hours over 5 days, schedules determined by seniority bidding, new hires training 4-6 weeks, after training shifts 6.5-hour over 5 days, potential mandatory overtime, work schedules based on seniority may include early mornings, late nights, weekends, holidays, mandatory overtime, shift trade. So we have schedule specifics.
- Responsibilities: list of duties. Many bullet-like sentences. We'll need to put them in - . Must preserve all substantive information; do not invent or summarize away detail. So we need to list each responsibility as separate
- . The responsibilities paragraph is a long sentence with many clauses separated by periods? Let's extract.
Responsibilities paragraph:
"Provides friendly service to and maintains positive relationships with all internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyResponsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needsHandles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problemsResponsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortageChecks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient mannerDeals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the CompanyProvides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminalCompletes forms and reports as required by the CompanyWrites irregularity and complaint reports as requiredDuties may vary due to the size and organization of the stationMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's Leaders"
We need to split into sensible list items. Probably each sentence becomes an li. However some sentences are concatenated without spaces. We need to parse manually.
Let's rewrite with proper separation:
- Provides friendly service to and maintains positive relationships with all internal and external customers.
- Works in a cooperative spirit to ensure the success of our company.
- Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs.
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems.
- Responsibilities include greeting and handling customers in a polite and friendly manner.
- Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets.
- Computes charges, makes change and balances daily transactions.
- Is responsible for overage or shortage.
- Checks in baggage and cargo.
- Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed.
- Handles transactions required to board the aircraft in a timely and efficient manner.
- Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage.
- Resolves such problems quickly and within guidelines established by the company.
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from customers and other visitors to the airport terminal.
- Completes forms and reports as required by the company.
- Writes irregularity and complaint reports as required.
- Duties may vary due to the size and organization of the station.
- Must be able to meet any physical ability requirements listed on this description.
- May perform other job duties as directed by employee's leaders.
That seems comprehensive.
Now Knowledge, Skills And Abilities section: could be Skills or Requirements. The headings list includes Skills, Requirements, Qualifications. We have "Knowledge, Skills And Abilities" which is essentially skills. Also we have "Education", "Experience", "Licensing/Certification", "Physical Abilities", "Other Qualifications". We need to map to headings: Requirements, Qualifications, Skills. The instruction: prefer a few substantive sections over many thin ones. So we could combine many of these into a "Requirements" section (or "Qualifications") that includes education, experience, licensing, physical abilities, other qualifications. Skills section could contain the Knowledge, Skills And Abilities list.
Thus we could have:
- Skills: list of abilities (typing, reading, teamwork, etc.)
- Requirements: combine Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications.
But we need to avoid thin sections. If we split too many, maybe better to have one "Requirements" that includes all those sub-items. However the instruction says use headings like Requirements, Qualifications, Skills. It's okay to have multiple if they have substantive content. But we should avoid thin sections like "Education" with just "No education requirement". That's thin but still substantive? It says "No education requirement". That's still content but maybe considered thin. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications into a single "Requirements" section, with sub-items as
- . That would be substantive.
Similarly Skills section can contain the Knowledge, Skills And Abilities list.
We also have "About the role" section: we can include the company promise paragraph and the job description paragraph (the "Want to be the friendly face...").
We also have "Responsibilities" section as above.
We have "Pay" section: pay rate, overtime, shift premiums, future increase per CBA.
We have "Benefits" section: free flights, retirement savings with 401(k) match, profit-sharing, health insurance, link.
We have "Schedule" section: part-time details, training, shift details, overtime, seniority bidding, etc.
We must not include boilerplate like EEO, scam warning, etc. Also remove "U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available." That is a requirement (citizenship). Should be included in Requirements.
Also "Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents" is maybe a link but could be considered boilerplate? It's not navigation; it's a resource. Might keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This link is not exactly those; it's a "Learn more". Might be considered application instruction? It's not directly applying. Safer to keep? Might be considered extra info but not required. I'd keep it maybe under "About the role" or "Requirements"? It's not essential. I'd omit to keep concise.
Also "We’re committed to fair hiring practices..." is EEO boilerplate; remove.
Also "Please print/save this job description because it won't be available after you apply." is application instruction; remove.
Also "Job Posting End Date 10/02/2026" is metadata; could be dropped or put in short p. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we could include a short
at end with "Job posting end date: 10/02/2026." But maybe drop it as minor. I'd include a short p.
Also "Department Ground Operations Our Company Promise" maybe we can include department in About the role? Not needed.
Now craft HTML.
We'll output:
About the role
Southwest Airlines is committed to provide employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Want to be the friendly face that welcomes customers to Southwest? As a Customer Service Agent at Southwest, you’ll work at the ticket counter, gate area, and baggage service office to help customers check in, answer questions, and make sure their travel goes smoothly. You’ll be one of the first Southwest employees our customers meet, and you’ll help set the tone for a great trip. You’ll also be there to support customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA
Responsibilities
- Provides friendly service to and maintains positive relationships with all internal and external customers.
- Works in a cooperative spirit to ensure the success of our company.
- Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs.
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems.
- Responsibilities include greeting and handling customers in a polite and friendly manner.
- Handles cash, checks, credit cards, travel vouchers and cou
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those exact headings if content exists. We have Pay content: pay rate $20.22 per hour, opportunity for future increase per CBA, overtime, shift premiums. Also note "Pay Rate $20.22". Also note about 401(k) match etc is benefits. So we can have Pay section with pay details. Benefits section with free flights, retirement savings, profit-sharing, health insurance, link.
- Schedule: details: part-time opportunity, generally work 32 hours over 5 days, schedules determined by seniority bidding, new hires training 4-6 weeks, after training shifts 6.5-hour over 5 days, potential mandatory overtime, work schedules based on seniority may include early mornings, late nights, weekends, holidays, mandatory overtime, shift trade. So we have schedule specifics.
- Responsibilities: list of duties. Many bullet-like sentences. We'll need to put them in - . Must preserve all substantive information; do not invent or summarize away detail. So we need to list each responsibility as separate
- . The responsibilities paragraph is a long sentence with many clauses separated by periods? Let's extract.
Responsibilities paragraph:
"Provides friendly service to and maintains positive relationships with all internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyResponsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needsHandles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problemsResponsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortageChecks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient mannerDeals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the CompanyProvides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminalCompletes forms and reports as required by the CompanyWrites irregularity and complaint reports as requiredDuties may vary due to the size and organization of the stationMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's Leaders"
We need to split into sensible list items. Probably each sentence becomes an li. However some sentences are concatenated without spaces. We need to parse manually.
Let's rewrite with proper separation:
- Provides friendly service to and maintains positive relationships with all internal and external customers.
- Works in a cooperative spirit to ensure the success of our company.
- Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs.
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems.
- Responsibilities include greeting and handling customers in a polite and friendly manner.
- Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets.
- Computes charges, makes change and balances daily transactions.
- Is responsible for overage or shortage.
- Checks in baggage and cargo.
- Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed.
- Handles transactions required to board the aircraft in a timely and efficient manner.
- Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage.
- Resolves such problems quickly and within guidelines established by the company.
- Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from customers and other visitors to the airport terminal.
- Completes forms and reports as required by the company.
- Writes irregularity and complaint reports as required.
- Duties may vary due to the size and organization of the station.
- Must be able to meet any physical ability requirements listed on this description.
- May perform other job duties as directed by employee's leaders.
That seems comprehensive.
Now Knowledge, Skills And Abilities section: could be Skills or Requirements. The headings list includes Skills, Requirements, Qualifications. We have "Knowledge, Skills And Abilities" which is essentially skills. Also we have "Education", "Experience", "Licensing/Certification", "Physical Abilities", "Other Qualifications". We need to map to headings: Requirements, Qualifications, Skills. The instruction: prefer a few substantive sections over many thin ones. So we could combine many of these into a "Requirements" section (or "Qualifications") that includes education, experience, licensing, physical abilities, other qualifications. Skills section could contain the Knowledge, Skills And Abilities list.
Thus we could have:
- Skills: list of abilities (typing, reading, teamwork, etc.)
- Requirements: combine Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications.
But we need to avoid thin sections. If we split too many, maybe better to have one "Requirements" that includes all those sub-items. However the instruction says use headings like Requirements, Qualifications, Skills. It's okay to have multiple if they have substantive content. But we should avoid thin sections like "Education" with just "No education requirement". That's thin but still substantive? It says "No education requirement". That's still content but maybe considered thin. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications into a single "Requirements" section, with sub-items as
- . That would be substantive.
Similarly Skills section can contain the Knowledge, Skills And Abilities list.
We also have "About the role" section: we can include the company promise paragraph and the job description paragraph (the "Want to be the friendly face...").
We also have "Responsibilities" section as above.
We have "Pay" section: pay rate, overtime, shift premiums, future increase per CBA.
We have "Benefits" section: free flights, retirement savings with 401(k) match, profit-sharing, health insurance, link.
We have "Schedule" section: part-time details, training, shift details, overtime, seniority bidding, etc.
We must not include boilerplate like EEO, scam warning, etc. Also remove "U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available." That is a requirement (citizenship). Should be included in Requirements.
Also "Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents" is maybe a link but could be considered boilerplate? It's not navigation; it's a resource. Might keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This link is not exactly those; it's a "Learn more". Might be considered application instruction? It's not directly applying. Safer to keep? Might be considered extra info but not required. I'd keep it maybe under "About the role" or "Requirements"? It's not essential. I'd omit to keep concise.
Also "We’re committed to fair hiring practices..." is EEO boilerplate; remove.
Also "Please print/save this job description because it won't be available after you apply." is application instruction; remove.
Also "Job Posting End Date 10/02/2026" is metadata; could be dropped or put in short p. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we could include a short
at end with "Job posting end date: 10/02/2026." But maybe drop it as minor. I'd include a short p.
Also "Department Ground Operations Our Company Promise" maybe we can include department in About the role? Not needed.
Now craft HTML.
We'll output:
About the role
Southwest Airlines is committed to provide employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Want to be the friendly face that welcomes customers to Southwest? As a Customer Service Agent at Southwest, you’ll work at the ticket counter, gate area, and baggage service office to help customers check in, answer questions, and make sure their travel goes smoothly. You’ll be one of the first Southwest employees our customers meet, and you’ll help set the tone for a great trip. You’ll also be there to support customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA
Responsibilities
- Provides friendly service to and maintains positive relationships with all internal and external customers.
- Works in a cooperative spirit to ensure the success of our company.
- Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs.
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems.
- Responsibilities include greeting and handling customers in a polite and friendly manner.
- Handles cash, checks, credit cards, travel vouchers and cou
or drop it. So we could include a short
at end with "Job posting end date: 10/02/2026." But maybe drop it as minor. I'd include a short p. Also "Department Ground Operations Our Company Promise" maybe we can include department in About the role? Not needed. Now craft HTML. We'll output:
About the role
Southwest Airlines is committed to provide employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Want to be the friendly face that welcomes customers to Southwest? As a Customer Service Agent at Southwest, you’ll work at the ticket counter, gate area, and baggage service office to help customers check in, answer questions, and make sure their travel goes smoothly. You’ll be one of the first Southwest employees our customers meet, and you’ll help set the tone for a great trip. You’ll also be there to support customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA
Responsibilities
- Provides friendly service to and maintains positive relationships with all internal and external customers.
- Works in a cooperative spirit to ensure the success of our company.
- Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs.
- Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems.
- Responsibilities include greeting and handling customers in a polite and friendly manner.
- Handles cash, checks, credit cards, travel vouchers and cou