Customer Service Agent - SEA

. Use

for section headings. We need to decide sections: About the role (Job Summary), Responsibilities, Skills (Knowledge, Skills And Abilities), Qualifications (Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications), Benefits, Pay, Schedule. We must not create sections with filler like "commensurate with experience". We have actual content. Let's extract content. About the role: Job Summary paragraph: "Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, you’ll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You’ll be one of the first Southwest Employees our Customers meet, and you’ll help set the tone for a great trip. You’ll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA" Also there is Additional details about CBA, schedules, etc. That could go under Schedule or maybe About the role? Additional details includes: "This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the International Association of Machinists and Aerospace Workers (IAM) labor union. Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Learn more about becoming a Customer Service Agent and check out the FAQs: careers.southwestair.com/customer-service-agents" We could split: Schedule section gets schedule details; Qualifications gets citizenship requirement; maybe also include note about CBA in About the role? But we need to preserve all substantive info. We'll include schedule details under Schedule. Citizenship requirement under Qualifications (Other Qualifications). Also note about no sponsorship. Responsibilities: list of duties. We'll extract bullet points. Responsibilities text: "Provides friendly service to and maintains positive relationships with all internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyResponsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needsHandles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problemsResponsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortageChecks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient mannerDeals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the CompanyProvides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminalCompletes forms and reports as required by the CompanyWrites irregularity and complaint reports as requiredDuties may vary due to the size and organization of the stationMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's Leaders" We need to split into list items. Could break by sentences. We'll produce

• each duty. Skills: Knowledge, Skills And Abilities list. Extract each bullet: - Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job - Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations - Ability to work well with others as part of a team, meet the public, and work under stressful situations - Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period - Must be aware of hazardous situations and be able to handle emergencies as needed - Must work under tight time constraints to accomplish quick turns of aircraft - Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement - Must be able to perform all job functions within a limited space - Must be able to effectively communicate verbally by telephone, face to face and on public address systems - Must possess good written and oral skills - Must be able to communicate information and instructions verbally or via radio equipment Qualifications: Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications. Education: "No education requirement" Experience: "No experience requirement" Licensing/Certification: "Must be able to obtain a SIDA badge and meet all local airport requirementsMay be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights" Physical Abilities: "Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfacesMust be able to climb, bend, kneel and stand on a frequent basis and for extended periodsMust maintain the ability to wear prescribed uniforms" Other Qualifications: "Must maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesAbility to work shift work and/or overtimeForeign language skills are desirable, but not requiredPay amount doesn’t guarantee employment for any particular period.Pay rates increase according to the terms of the collective bargaining agreement, up to a top of scale rate of $40.69401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company." Note: Some of that other qualifications includes pay details etc. We'll separate pay and benefits sections. Pay: "Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position**. Opportunities for overtime and shift premiums." Also note: "Pay Rate $20.22" repeated. We'll include Pay section with that. Benefits: list: "Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings***Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***Competitive health insurance for you and your eligible dependents Southwest offers health plan coverage options starting from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.Explore more benefits you’ll love: https://careers.southwestair.com/benefitsExplore our benefits for paid time off/vacation, holiday, and sick leave per applicable collective bargaining agreements: https://careers.southwestair.com/washington-benefits-customer-service-agent" We'll format as list. Schedule: from Additional details: "Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you." Also maybe mention that schedules are set via CBA. We'll include Schedule section. Now produce HTML. We must not include markdown fences. Just raw HTML. Let's craft.

  About the role

  Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, you’ll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You’ll be one of the first Southwest Employees our Customers meet, and you’ll help set the tone for a great trip. You’ll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA

  Maybe also include note about CBA? Could add a sentence: "This role is part of a Collective Bargaining Agreement (CBA) with the International Association of Machinists and Aerospace Workers (IAM), which sets pay, schedules, and other job details." But that is from Additional details; we could put it under About the role or Schedule. Since Schedule already covers schedule details, we could put CBA note under About the role as extra. But we must not duplicate. Let's include a brief sentence in About the role: "This role is part of a Collective Bargaining Agreement (CBA) with the International Association of Machinists and Aerospace Workers (IAM), which sets pay, schedules, and other job details." That is substantive and not elsewhere. Now Responsibilities

  Responsibilities

  with
  • each duty. We need to split duties sensibly. Let's create list items: - Provides friendly service to and maintains positive relationships with all internal and external customers - Works in a cooperative spirit to ensure the success of the company - Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs - Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems - Greets and handles customers in a polite and friendly manner; handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets; computes charges, makes change and balances daily transactions; responsible for overage or shortage - Checks in baggage and cargo - Answers telephone to provide information to callers, pages customers, resolves problems or complaints and assists as needed - Handles transactions required to board the aircraft in a timely and efficient manner - Deals with mish