Customer Service Agent

Company Overview

Since 1833, we have grown into a critical partner in the global aviation industry, delivering time‑critical logistics services at over 300 locations in 65 countries across six continents. At the heart of our business are our people.

Summary

Responsible for assisting passengers and clients at the airport.

Qualifications

• Previous customer service experience preferred.
• Must be 18 years of age or older.
• Reliable telephone and transportation required.
• High school diploma or equivalent.

Essential Functions

• Read and understand letters and numbers to accurately pre‑screen passenger tickets and determine city destination/gate locations (international & domestic).
• Provide general information, directions, and flight information to passengers; offer special services such as courtesy chairs and bag carts as required.
• Direct large pieces of luggage, pets, and other oversized checked articles to oversize handling.
• Summon the security supervisor and refer difficult or uncooperative passengers to security.
• Keep supervisor informed of needs and problems in assigned areas; maintain cleanliness of the immediate work area and report maintenance needs.
• Project a positive image and respond courteously to inquiries from clients, staff, and the public.
• Attend meetings and in‑services as required by G2.
• Utilize appropriate communication channels and maintain records, reports, and files as required.
• Perform other duties as needed due to company and operation requirements.

Physical and Mental Demands

• Treat all information as confidential.
• Possess the tact to deal with all levels of employees and client representatives.
• Be able to sit, stand, lift, bend, and climb stairs throughout the shift.
• Lift, carry, and/or hold up to 70 lb.
• Have good hearing and vision; may be exposed to occasional loud noise levels.
• Pass pre‑employment drug screening and background checks.
• Read, write, understand, and carry out instructions in English; verbally direct in English.
• Be a U.S. citizen or possess necessary authorization to work in the United States.
• May be required to work weekends, overnight shifts, and holidays.

Diversity and Inclusion

Menzies Aviation is an equal‑opportunity employer. We encourage applications from all suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, or maternity. We strive to create an inclusive environment where diverse perspectives are valued and everyone can reach their full potential.