Customer Service Agent - SEA

About the role

The role of the Customer Service Agent is to create an airline that people love. This is accomplished by engaging guests with care and creating remarkable experiences while assisting with travel needs.

Responsibilities

• Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights)
• Perform iPad, computer, and paperwork tasks
• Perform boarding and gate duties (e.g., drive jetbridge for loading and unloading, make gate announcements, assign seats, rebook guests that miss flights, and assist guests with disabilities including pushing wheelchairs)
• Assist and de-escalate upset guests to provide a positive travel experience
• Assist guests whose bags are missing or damaged (e.g., take baggage claims, provide options for repair or replacement, and help locate missing bags)
• May be assigned to perform duties of varying capacities to ensure complete guest satisfaction

Requirements

• A minimum of 6 months of customer service or community service experience
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
• Approach guests as they walk through the door with a smile and greeting
• Typing speed of at least 25 WPM
• Able to consistently lift 50 lbs
• Able to push/pull 50 lbs
• Able to bend, stoop, squat, reach, and grasp
• Flexibility to work varied shifts at any time in 24-hour period (e.g., weekends, holidays)
• Able to participate in paid training for eight (8) consecutive days
• Able to learn and use an iPad and computerized check-in system
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast-paced environment
• Able to be flexible and able to adapt to change in a fast-paced work environment
• Able to work with large diverse groups of people
• Must have an Enhanced ID/Driver's license (REAL ID), or valid Passport, or be able to supply compliant document(s) to obtain a SIDA badge through the Port of Seattle at time of hire
• Able to communicate in English
• Minimum age of 18
• Authorized to work in the U.S.

Qualifications

• High school diploma or equivalent

Skills

• Exceptional interpersonal and communication skills
• Flexibility to work varied shifts
• Ability to anticipate needs of others
• Ability to adapt to performing work according to set procedures
• Ability to be flexible and able to adapt to change
• Ability to work with large diverse groups of people

Benefits

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Annual bonus plans
Generous holiday and paid time off

Pay

Starting Rate USD $20.58/Hr

Schedule

Varying shifts at any time in 24-hour period (e.g., weekends, holidays)

Regulatory Information

Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

Government Contractor & Department of Transportation (DOT) Regulations

Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Application Instructions

Apply by 7:00 PM Pacific Time on 7/13/2026