Customer Service Agent - Scottsdale

Brief Description

Welcome to ONE! While we’re headquartered in sunny Arizona, we’ve always got travel on our minds. We’re in the business of creating transformational technology and business solutions using our decades of expertise creating unique travel programs and products combined with next generation technology.

Job Summary

The primary focus of this role is to engage with customers, ensuring their needs are met while fostering long-lasting relationships. The ideal candidates will excel at addressing inquiries, de-escalating and resolving concerns, and proactively offering tailored solutions to enhance customer satisfaction and loyalty.

Key Responsibilities

• Engage with customers in a personalized manner to provide comprehensive assistance and information.
• Provide personal assistance to customers, guiding them thru their inquiry.
• Proactively follow up with customers to ensure their ongoing satisfaction with their purchases and experiences.
• Identify opportunities to enhance the customer's experience by introducing relevant products and services.
• Employ empathetic listening to swiftly address customer questions and concerns, maintaining a positive and constructive approach.
• Transform complaints into opportunities for resolution, ultimately increasing satisfaction and nurturing renewals or retention.
• Cultivate trust and strong rapport with customers through open and interactive communication.
• Deliver accurate and complete information using appropriate methods and tools, ensuring a high level of credibility.
• Continuously educate oneself about our products to offer comprehensive support during customer interactions.
• Skillfully troubleshoot common product or service issues, offering effective solutions.
• Escalate complex queries and concerns for efficient resolution.
• Embrace additional responsibilities as assigned to contribute to the team's success.

Requirements

• Demonstrated experience of 2-3 years in customer support and retention capacity.
• High School Diploma or equivalent educational background and/or experience.
• Proficiency in working with CRM systems and adhering to best practices.
• Exceptional phone communication skills, coupled with active listening abilities.
• Proficiency using Microsoft Office Suite and adept at navigating various computer programs.
• Knowledge of cruise sales and services is preferred, though not mandatory.
• Adapts to change easily.
• Currently meeting and/or exceeding performance goals.
• Meeting or exceeding the current attendance policy with 8 or more points.
• No active final warnings within last 6 months.
• Able to multi-task complex scenarios with ease.
• Business Casual Attire is required for this role reflecting a polished and professional appearance.

What We Offer

• Competitive base salary and generous commission structure with unlimited earning potential.
• Comprehensive benefits package, including health, dental, and retirement plans.
• Continuous training and development opportunities to enhance your sales skills.

Office Highlights

• Modern office design
• Fully equipped gym is available to all employees
• Basketball Court – Perfect way to take a break and recharge during the day!

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)

ONE* is an equal opportunity employer.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.