Customer Service Agent - SAN (Part-Time)

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title. Must not include Job ID etc. Remove boilerplate like EEO, legal, etc. Must preserve all substantive info. We need to parse the posting. Key sections: - Department: Ground Operations (maybe not needed as heading? Could be part of About the role? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can create sections: About the role (maybe includes department, company promise, job description summary). Responsibilities (list). Requirements (maybe includes education, experience, licensing, physical abilities, other qualifications). Skills (maybe knowledge, skills and abilities). Benefits (list). Pay (the pay rate). Schedule (part-time details). Also maybe "Additional details" could be schedule. We must not create sections with filler like "commensurate with experience". We have actual content. We need to preserve all substantive info; do not invent or summarize away detail. So we need to include details like: For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California. Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the Customer Service Agent position at SAN within the last 12 months. That's eligibility criteria; could go under Requirements or About the role. Pay & Benefits: Pay of $20.22 per hour*, with opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits list: Fly for free, etc. 401(k) match, profit sharing, health insurance, etc. Also note footnotes. Additional details: part-time opportunity, 32 hours over 5 days, schedules seniority-based bidding, training 4-6 weeks, 8-hours classroom or on-the-job training over 5 days each week. After training, part-time new hire work weeks consist of 6.5-hour shifts over 5 days, potential for mandatory overtime. Role part of CBA, pay, schedules, other job details set through agreement. Work schedules based on seniority may include early mornings, late nights, weekends, holidays. Mandatory overtime may be required. Opportunities to trade shifts. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents Responsibilities: list bullet points. Knowledge, Skills And Abilities: list. Education: No education requirement. Experience: No experience requirement. Licensing/Certification: Must be able to obtain a SIDA badge and meet all local airport requirements; may be required to obtain a Customs Seal and meet all requirements to work international flights. Physical Abilities: list. Other Qualifications: Must maintain well-groomed appearance per Company appearance standards; must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986; must be at least 18 years of age; must be able to comply with Company attendance standards; ability to work shift work and/or overtime; Foreign Language Skills Are Desirable, But Not Required. Pay Rate: $20.22 (already in Pay & Benefits). Also note footnotes. We need to output only HTML fragment, no /, no markdown fences. We need to decide sections. Potential sections: - About the role (includes department, company promise, job description summary, eligibility for California residents, etc.) - Responsibilities (ul) - Requirements (maybe combine Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications? But we have separate headings for Requirements, Qualifications, Skills. The instruction list includes Requirements, Qualifications, Skills as possible headings. We need to decide mapping. We could do:

About the role

... department, company promise, job description summary, eligibility notes.

Responsibilities

...

Requirements

maybe includes Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications (citizenship, age, attendance, shift work, foreign language). But we also have Skills section for Knowledge, Skills And Abilities. Qualifications could be maybe "Other Qualifications"? But we already have Other Qualifications. Could put under Requirements. Better to follow typical job posting: Requirements (education, experience, licensing, physical abilities), Skills (knowledge, skills, abilities), Benefits, Pay, Schedule. Thus: - About the role: department, company promise, job description summary, eligibility notes (California resident, not interviewed etc.) - Responsibilities: ul list. - Requirements: includes Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications (citizenship, age, attendance, shift work, foreign language). Could also include "Must be able to obtain a SIDA badge..." etc. - Skills: Knowledge, Skills And Abilities list. - Benefits: ul list of benefits. - Pay: p with pay rate and note about future increase, overtime, shift premiums. - Schedule: p with part-time details, training, shifts, overtime, seniority bidding, etc. We must not create sections with filler like "not specified". All sections have content. We must not include boilerplate like EEO, legal, etc. Remove the EEO paragraph at end. Also remove "We’re committed to fair hiring practices..." etc. Also remove "Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents" maybe considered a link but it's substantive? It's a reference; could keep under About the role or Schedule? It's not boilerplate; it's a resource. Might keep. Also remove "Please print/save this job description because it won't be available after you apply." and "Job Posting End Date 09/27/2026". Those are metadata; could drop or fold into short p. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. So we could include a short p at end with "Job posting end date: 09/27/2026." But maybe better to drop as minor metadata. However we need to preserve ALL substantive information; is the end date substantive? It's metadata but maybe not essential to job. The instruction says fold minor metadata into a short p or drop it. So we can drop it. Also remove "Pay & Benefits" heading; we will use Pay and Benefits sections. Now craft HTML. We need to ensure we use

for section headings,

• for lists,

  for prose. We must not include any extra text outside HTML. Let's draft. About the role p: Include department, company promise, job description summary, eligibility notes (California resident, not interviewed etc.), and maybe link to day in the life and FAQs. Responsibilities ul: list each responsibility sentence as

• . Requirements: we need to include Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications (citizenship, age, attendance, shift work, foreign language). Could also include "Must be able to obtain a SIDA badge..." etc. We'll make
  for each subcategory? Could just list all as
  • under Requirements. But maybe better to keep as
    with items. Skills ul: list knowledge, skills, abilities. Benefits ul: list benefits. Pay p: include pay rate, future increase per CBA, overtime and shift premiums. Schedule p: include part-time hours, schedule determination, training details, shift length, mandatory overtime, CBA, seniority, early mornings/late nights/weekends/holidays, opportunity to trade shifts, U.S. citizenship/auth requirement (maybe already in Requirements). Could also mention no work authorization sponsorship. Let's extract exact text. From posting: Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description:*** For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California. Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Customer Service Agent position at SAN within the last 12 months.*** Pay & Benefits Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits You’ll Love Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings** Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. Explore more benefits you’ll love: https://careers.southwestair.com/benefits Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, you’ll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You’ll be one of the first Southwest Employees our Customers meet, and you’ll help set the tone for a great trip. You’ll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA Additional details This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process. New Hires will complete 4- 6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week. After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime. This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union. Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available . Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Provides friendly service