Customer Service Agent II, Part Time, Work From Home

About the role

Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. and responds to each with accurate and timely information utilizing the highest customer service and quality standards. Works as part of a team and others to support one or more of the service delivery teams. Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information. This is a non‑exempt, regular position scheduled for 20 hours per week.

Requirements

• HS Diploma or General Education Diploma (GED)
• Typically 1 year of recent relevant experience

Skills

• Knowledge of processes within one or more of the following functions: Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
• Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non‑medical people
• Time management and organizational skills, including ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines
• Ability to work with and maintain confidential information
• Ability to work independently and as part of a team, accomplishing multiple tasks in an environment with interruptions
• Ability to identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
• Ability to build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives
• Ability to operate office equipment such as multi‑lined phones, printers, faxes, copiers, and scanners

Benefits

No union representation; eligible for a comprehensive benefits package.

Pay

Base pay range: $20.82 – $29.15 per hour (varies by geographic location; see state‑specific ranges: A State $26.02–$29.03/hour, B State $23.42–$26.13/hour, California Bay Area $29.93–$33.40/hour).

Schedule

Part‑time position, 20 hours per week. Shift hours: 4 days per week, variable, with weekend work required every weekend.