Customer Service Agent - Full-Time

About the role

We are seeking Customer Service Agents to support inbound and outbound customer interactions across various industries. In this role, you will handle customer inquiries, resolve issues, and up-sell products and services, ensuring exceptional customer satisfaction.

Responsibilities

• Documenting claims
• Troubleshooting customer issues
• Conducting fact-finding with customers
• Escalating complex issues as needed

Requirements

• High school diploma or equivalent
• Proficiency in Microsoft Office
• Reliable attendance
• Customer-focused mindset

Qualifications

• 1+ year of experience in customer service or contact centers

Additional conditions

• Pass a background check
• Pass a drug screening
• Adhere to confidentiality policies

We promote diversity and equal opportunity and provide opportunities for career growth into supervisory, training, and management roles.