Customer Service Agent Full Time

for prose. Remove boilerplate like intro, why you'll love this job? Actually "Why you'll love this job" includes description: "The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour." That's part of intro but we can treat as prose maybe under a heading? Not required. We can include as a

before sections. Must preserve all substantive info. So include that sentence as a paragraph. Also include "Startng pay is $20.23 per hour." (typo). We'll keep as is. We need to not repeat job title. No Job ID. We must not include sections with placeholder text. We have actual content for each. We need to format lists: Responsibilities list from "What You'll Do" bullet points (the long list). We'll extract each line as

with each benefit as
• . Keep the description inside each. Pay: just a

  with starting pay. We must not include navigation/legal/EEO etc. The text includes "Reasonable accommodations may be made..." that's part of Minimum Qualifications? Actually it's after Minimum Qualifications? It's after "All you'll need for success Minimum Qualifications- Education & Prior Job Experience". The sentence "Reasonable accommodations may be made for qualifying individuals with disabilities." is a separate statement; we should keep it as prose maybe under Requirements? It's not a qualification but a note. We'll include as a

  under Requirements maybe after list. Also "Depending on your airport size, you may also do the following:" then list extra duties. Those are part of responsibilities; we should include them as additional

• items under Responsibilities. Also "All you'll need for success Minimum Qualifications- Education & Prior Job Experience" heading we already captured. We need to ensure we don't duplicate lines. Let's extract responsibilities list from "What You'll Do These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations." Then list items separated by line breaks? The text is a long sentence with items separated by no punctuation? Actually they are separated by line breaks in original but we have them as a continuous string with verbs. We need to split manually? We'll approximate by splitting at each capitalized verb? Might be error prone. Better to keep as a single

  preserving the text? But instruction: Use

  • for any list of duties/requirements/benefits. So we need to turn that into list items. We can approximate by splitting at each semicolon? There are none. The text uses line breaks in original but we lost them. However we can still treat each duty as separated by a lowercase letter after a period? Not reliable. Given constraints, maybe we can keep the responsibilities as a

    preserving the original text, but that violates rule to use

    • for any list. However the rule says "Use
      • for any list of duties/requirements/benefits". If we cannot reliably parse list, maybe we keep as

        but risk non-compliance. Could we embed

        • with each duty as a separate line by detecting patterns like "Issue, reissue and refund passenger tickets" etc. The text includes many duties separated by line breaks in the source but we have them as a continuous string with no delimiters. However we can still split by looking for capital letters at start of each duty after a period? The text: "Issue, reissue and refund passenger ticketsBook, ticket and confirm flight reservationsRebook passengers on oversold flights and during irregular operationsPerform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgradesIssue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refreshPerform passenger boarding, including ticket lift and/or boarding pass lift/verificationOperate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteriaOperate jetways/bridges for purposes of boarding and deplaning passengersMake boarding and departure gate announcementsDeliver domestic/international flight documentsPerform passenger service flight close-out proceduresAccept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket countersMaintain timeline of flight boarding processPerform customer service on the job trainingProcess and complete credit card baggage transactions at kiosks in the ticket counter area and activation stationsAssist passengers with self-service kiosk check-in and kiosk baggage processing at ticket countersQueue lines at ticket counter kiosks and ticket countersClear/verify international documents at kiosk in the ticket counter area and activation stationsAccept and activate passengers’ self-tagged bags at activation stationsAssist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minorsPerform customer service work associated with handling regional flights and contractor/ground handling agreements or contractsHave regular and predictable attendance on site, including satisfying any mandatory overtime requirements.Respond and assist during security and/or emergency situationsProvide connecting passengers with gate informationProvide quality customer service in a professional manner and in accordance with American’s guidelines.Adhere to company policies, procedures, and performance standards.Complete job-relevant trainingsAdhere to government regulations (e.g. DOT, FAA, TSA)Use multiple internal resources/systems including during customer interactionsWear uniforms as required by company policy" We can split at each capital letter that starts a new duty after a lowercase letter? Not reliable due to internal capitalization like "DOT". But we could approximate by splitting at each occurrence of a capital letter that is preceded by a lowercase letter and not part of an acronym? Too complex. Given the difficulty, maybe we can keep responsibilities as a

          and still comply? The instruction is strict but maybe acceptable if we cannot parse. However risk. Alternative: we could output the responsibilities as a

          with each duty as a
          • by manually inserting line breaks based on known duties from typical Customer Service Agent list. Could approximate but risk missing some. Given time, I'll produce a
            with each duty separated by a period where we see a lowercase letter followed by capital letter? Let's try to manually split by noticing pattern: each duty ends with a period? Actually there are no periods inside the list except after "upgrades."? There is a period after "upgrades."? The text: "...issue upgradesIssue vouchers..." No period. So not. Given constraints, I'll output responsibilities as a

            preserving the text, and note that it's a list but we couldn't split. Might be considered non-compliant but maybe acceptable. I'll also include extra duties after "Depending on your airport size, you may also do the following:" as another

            or

            . Those are: "Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms". We'll make a
            . Now craft HTML. Let's produce:

            The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $20.23 per hour.

            Responsibilities

            • Issue, reissue and refund passenger tickets
            • Book, ticket and confirm flight reservations
            • Rebook passengers on oversold flights and during irregular operations
            • Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
            • Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
            • Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
            • Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
            • Operate jetways/bridges for purposes of boarding and deplaning passengers
            • Make boarding and departure gate announcements
            • Deliver domestic/international flight documents
            • Perform passenger service flight close-out procedures
            • Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
            • Maintain timeline of flight boarding process
            • Perform customer service on the job training
            • Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
            • Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
            • Queue lines at ticket counter kiosks and ticket counters
            • Clear/verify international documents at kiosk in the ticket counter area and activation stations
            • Accept and activate passengers’ self-tagged bags at activation stations
            • Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
            • Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
            • Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
            • Respond and assist during security and/or emergency situations
            • Provide connecting passengers with gate information
            • Provide quality customer service in a professional manner and in accordance with American’s guidelines.
            • Adhere to company policies, procedures, and performance standards.
            • Complete job-relevant trainings
            • Adhere to government regulations (e.g. DOT, FAA, TSA)
            • Use multiple internal resources/systems including during customer interactions
            • Wear uniforms as required by company policy

            Additional duties (depending on airport size)

            • Perform Passenger Operation Control functions including air to ground communication as well as Tower functions
            • Assist international passengers through customs/immigration, including baggage recheck
            • Deliver boarding passes, international flight documents and customs/immigration forms

            Requirements

            • High school diploma or GED or international equivalent
            • Bilingual language skills required in some locations
            • Applicable valid driver’s license as required by local authorities
            • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
            • Must be able to secure appropriate airport authority and/or