Customer Service Agent - CVG (Part-Time)

We need to output HTML fragment with sections: About the role? Not present. Responsibilities, Requirements (maybe Knowledge, Skills And Abilities, Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications), Benefits, Pay, Schedule. We must only include sections that have real specific content. Let's parse the posting. Key info: - Department Ground Operations (maybe not needed) - Company Promise (maybe not needed) - Job Description: For external applicants only: location restrictions (Ohio, Kentucky, Indiana) and not considered if interviewed for CSA at CVG in last 12 months. That's metadata; we can fold into short p. - Pay & Benefits: Pay $20.22 per hour, with opportunity for future increase per CBA wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits list: Fly for free, etc. Retirement Savings Plan with 401(k) match up to 10%, potential profit-sharing, competitive health insurance, coverage from first day, 30 days to enroll, retroactive. Link to benefits. - Then description of role: welcoming customers, ticket counter, gate area, baggage service, etc. - Additional details: Part-time opportunity, generally 32 hours over 5 days, schedules seniority-based bidding. New hires complete 4-6 weeks training: 8 hours classroom or on-the-job training over 5 days each week. After training, part-time new hire work weeks consist of 6.5-hour shifts over 5 days, potential mandatory overtime. Role part of CBA, pay, schedules, other job details set via agreement. Work schedules based on seniority, may include early mornings, late nights, weekends, holidays. Mandatory overtime may be required, also opportunities to trade shifts. - U.S. citizenship or current authorization to work in the U.S. required, no sponsorship. - Learn more link. - EEO statement (remove). - Responsibilities section: list of duties (many sentences). We'll need to put them in

• . - Knowledge, Skills And Abilities: list. - Education: No education requirement. - Experience: No experience requirement. - Licensing/Certification: Must be able to obtain a SIDA badge and meet all local airport requirements; may be required to obtain Customs Seal for international flights. - Physical Abilities: lift up to 70 lbs regularly, etc. - Other Qualifications: well-groomed appearance, US citizen or auth, at least 18, comply attendance standards, ability to work shift work/overtime, foreign language skills desirable but not required. - Pay Rate $20.22 (duplicate). Also note about 401(k) vesting etc. - Pay Rate line maybe redundant. - Also note: "The pay amount doesn’t guarantee employment for any particular period." etc. We need to include Pay section if posting actually states them. Yes, pay $20.22 per hour, future increase per CBA, overtime, shift premiums. So Pay section. Schedule: The posting includes schedule details: part-time, generally 32 hours over 5 days, schedules seniority-based bidding, training schedule, after training 6.5-hour shifts over 5 days, potential mandatory overtime, early mornings, late nights, weekends, holidays. So we have schedule specifics. So include Schedule section. Benefits: definitely include. Responsibilities: include. Requirements: Could combine Knowledge, Skills And Abilities, Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications into a Requirements section? The instruction: Use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. They said prefer a few substantive sections over many thin ones. So we could have Responsibilities, Requirements (covering knowledge, skills, abilities, education, experience, licensing, physical, other), Benefits, Pay, Schedule. Possibly also Qualifications? But we can combine. We must not repeat job title as heading. Not include Job ID etc. We must remove boilerplate: EEO, legal, scam-warning, duplicated lines, application instructions (like "Learn more about becoming a Customer Service Agent and check out the FAQs: careers.southwestair.com/customer-service-agents" maybe considered application instruction? It's a link to learn more; but it's not exactly application instruction. Might keep as part of description? The instruction says remove application instructions. That link is likely an instruction to learn more; could be considered application instruction. Safer to remove it. Also remove "Learn more about becoming a Customer Service Agent and check out the FAQs: careers.southwestair.com/customer-service-agents". Also remove "See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA" maybe considered application instruction? It's a link to see a day; could be considered extra info but not required. Might keep as part of description? It's not a core duty. Safer to remove. Also remove "Explore more benefits you’ll love: https://careers.southwestair.com/benefits" maybe part of benefits; we can keep benefit description but maybe drop the link as it's not substantive? The instruction: preserve ALL substantive information; do not invent or summarize away detail. The link is a reference; maybe we can keep as part of benefits but it's a URL. Could keep as part of benefits description but it's not essential. I'd keep the benefit description without the link. Also remove "Job Posting End Date 09/27/2026" maybe metadata; could fold into short p. Also remove "Please print/save this job description because it won't be available after you apply." That's application instruction; remove. Also remove "We’re committed to fair hiring practices..." EEO; remove. Also remove "Southwest Airlines is an Equal Opportunity Employer." remove. Also remove "Department Ground Operations Our Company Promise ..."? The company promise maybe not needed but could be part of About the role? Not required. Could omit. We need to include a short p for minor metadata: location restrictions (Ohio, Kentucky, Indiana) and not considered if interviewed for CSA at CVG in last 12 months. Also maybe job posting end date. Let's craft HTML. We'll start with a p for metadata: "This position is open only to residents of Ohio, Kentucky, or Indiana. Applicants who have been interviewed for the Customer Service Agent position at CVG within the last 12 months will not be considered." Then maybe add posting end date: "Job posting ends September 27, 2026." Then sections:

  Responsibilities

  • ... each duty as li
  We need to extract responsibilities list from the text. Responsibilities paragraph: "Provides friendly service to and maintains positive relationships with all internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyResponsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needsHandles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problemsResponsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortageChecks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient mannerDeals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the CompanyProvides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminalCompletes forms and reports as required by the CompanyWrites irregularity and complaint reports as requiredDuties may vary due to the size and organization of the stationMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's Leaders" We need to split into sensible li items. Could break by sentences. Let's list: - Provides friendly service to and maintains positive relationships with all internal and external customers. - Works in a cooperative spirit to ensure the success of the company. - Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs. - Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations, and resolving related complaints and problems. - Greets and handles customers in a polite and friendly manner. - Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets. - Computes charges, makes change, and balances daily transactions. - Responsible for overage or shortage. - Checks in baggage and cargo. - Answers telephone to provide information to callers, pages customers, resolves problems or complaints, and assists as needed. - Handles transactions required to board the aircraft in a timely and efficient manner. - Deals with mishandled customers resulting from oversells, delayed or cancelled flights, lost, delayed, or damaged luggage; resolves such problems quickly and within company guidelines. - Provides current and accurate fare, schedule, reservations, flight arrival/departure information, and answers all general inquiries from customers and other visitors to the airport terminal. - Completes forms and reports as required by the company. - Writes irregularity and complaint reports as required. - Duties may vary due to the size and organization of the station. - Must be able to meet any physical ability requirements listed in this description. - May perform other job duties as directed by employee's leaders. That seems good. Now Requirements section: combine Knowledge, Skills And Abilities, Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications. We need to list them as li items. Knowledge, Skills And Abilities list: - Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job. - Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations. - Ability to work well with others as part of a team, meet the public, and work under stressful situations. - Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period. - Must be aware of hazardous situations and be able to handle emergencies as needed. - Must work under tight time constraints to accomplish quick turns of aircraft. - Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement. - Must be able to perform all job functions within a limited space. - Must be able to effectively communicate verbally by telephone, face to face, and on public address systems. - Must possess good written and oral skills. - Must be able to communicate information and instructions verbally or via radio equipment. Education: No education requirement. We could include a li: "No formal education requirement." Experience: No experience requirement. Li: "No prior experience required." Licensing/Certification: - Must be able to obtain a SIDA badge and meet all local airport requirements. - May be required by station leadership to obtain a Customs Seal and meet all requirements to work international flights. Physical Abilities: - Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces. - Must be able to climb, bend, kneel, and stand on a frequent basis and for extended periods. - Must maintain the ability to wear prescribed uniforms. Other Qualifications: - Must maintain a well-groomed appearance per company appearance standards as described in established guidelines. - Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986. - Must be at least 18 years of age. - Must be able to comply with