Customer Service Agent, Cross Functional (Part-Time)

About the role

We are excited to have you join our passionate team at Piedmont Airlines. Our mission is to provide exceptional service to our customers and airline partners.

Responsibilities

• Assist passengers in boarding and disembarking flights
• Maintain computerized passenger boarding systems
• Provide assistance to customers with special needs, including wheelchair arrangements and unaccompanied minors
• Modify customer flight itineraries and seat assignments as necessary
• Operate the Jetway
• Load and unload baggage and cargo
• Drive motorized service vehicles and equipment
• Guide and park aircraft
• Perform cabin maintenance tasks
• Collaborate with team members to ensure excellent customer service and meet corporate objectives

Requirements

• Successfully complete the Customer Service Agent training course
• Able to lift up to 70 pounds
• Capable of working outdoors in various weather conditions

Qualifications and Competencies

• Completion of a training course
• Ability to meet company goals and customer expectations in a high-energy environment
• Effective communication skills
• Organizational, prioritization, and multitasking abilities

Preferred Qualifications

• Previous airline experience
• Previous experience as a front-line customer service provider
• Basic knowledge of computer applications and programs

Physical Requirements

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handle objects up to 70 pounds regularly
• Assist passengers with disabilities, including pushing wheelchairs

Job Qualifications

• Valid driver's license and clear driving record
• Criminal History Records Check
• Drug screen
• High school diploma or equivalent
• At least 18 years of age

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental coverage

Pay

$15.29/hourly

Schedule

All shifts including weekends, nights, holidays, and/or irregular shifts