Customer Service Agent - BUR (Part-Time)

We need to output HTML fragment with sections: About the role? Not present. There's a description paragraph. We have sections: Responsibilities, Knowledge, Skills And Abilities (maybe Skills), Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications, Pay & Benefits (we have pay and benefits details). Also maybe Schedule (part-time schedule details). We must only include sections when posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, etc. Also remove application instructions, cookie/navigation/legal etc. Also remove duplicated lines. We need to preserve all substantive info. Let's parse content: - Department Ground Operations (maybe not needed) - Our Company Promise paragraph (some fluff). Could be considered "About the role"? Not exactly. Might be considered "About the role" or "Company Promise". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can map sections accordingly. We have: - Job Description paragraph (intro about role). Could be "About the role". We'll put that under

About the role

with

. - Pay & Benefits: we have pay rate $20.22 per hour, opportunities for overtime and shift premiums, benefits list: Fly for free, 401(k) match, profit-sharing, health insurance, etc. Also note about vesting etc. We'll include Pay and Benefits sections maybe combined? The instruction says prefer few substantive sections over many thin ones. Could combine Pay and Benefits into one section? But they gave examples separate. However we can include both Pay and Benefits if content exists. We have pay details and benefits details. Could make two sections:

Pay

and

Benefits

. But we might combine to avoid thin sections. However they said prefer a few substantive sections over many thin ones. So maybe combine Pay and Benefits into one

Pay & Benefits

. But they gave examples separate; but we can decide. I'd combine to avoid many thin sections. - Schedule: we have part-time details: 32 hours over 5 days, schedules determined by seniority bidding, training 4-6 weeks, after training shifts 6.5-hour over 5 days, potential mandatory overtime, etc. So we can have

Schedule

. - Responsibilities: we have a list of responsibilities (multiple paragraphs). We'll put under

Responsibilities

with

• . - Knowledge, Skills And Abilities: we have a list. Could be

  Skills

  (or Knowledge, Skills And Abilities). We'll use

  Skills

  with list. - Education: "No education requirement". That's not specific substantive content? It says "No education requirement". That's somewhat generic but it's a statement. The instruction: do NOT emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). "No education requirement" might be considered placeholder? It's a definite statement but maybe considered not substantive. However we could still include but risk being considered filler. I'd omit Education section because it's not specific. - Experience: "No experience requirement". Same issue. Omit. - Licensing/Certification: Must be able to obtain a SIDA badge and meet all local airport requirements; may be required to obtain Customs Seal for international flights. That's specific. So we can have

  Licensing/Certification

  with list. - Physical Abilities: list of lifting etc. Specific. So

  Physical Abilities

  . - Other Qualifications: includes appearance standards, citizenship, age, attendance standards, shift work, foreign language desirable. That's specific. Could be

  Other Qualifications

  or maybe combine with Skills? But it's distinct. We'll include. We also have "U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available." That's part of Other Qualifications. Also "The pay amount doesn’t guarantee employment for any particular period." That's a disclaimer; maybe we can include in Pay section. Also note about 401(k) vesting etc. Already in benefits. Also "Job Posting End Date 09/27/2026" - that's metadata; we can drop per instruction: do NOT put Job ID/requisition numbers as headings — fold minor metadata into a short

  or drop it. So we could drop it or put in a

  minor metadata. Probably drop. Also "Please print/save this job description because it won't be available after you apply." That's application instruction; remove. Also "Southwest Airlines is an Equal Opportunity Employer." Remove EEO boilerplate. Also "We’re committed to fair hiring practices..." Remove. Also "Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents" - maybe keep as link? It's not boilerplate but maybe considered extra info. Could keep as a link in About the role? Might be considered supplementary. I'd keep it as a link in a paragraph maybe under About the role or separate? It's not a section heading. Could be placed in a

  after description. Also "See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA" - keep as link. Also "Explore more benefits you’ll love: https://careers.southwestair.com/benefits" - keep as link in Benefits. Now produce HTML. Structure:

  About the role

  ...

  Maybe include the links within that paragraph. Then

  Pay & Benefits

  Pay of $20.22 per hour*, with opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.

  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
  • Southwest will help fund your Retirement Savings Plan, which includes a dollar‑for‑dollar 401(k) Company match contribution up to 10% of your eligible earnings
  • Potential for annual profit‑sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
  • Competitive health insurance for you and your eligible dependents; coverage options start from the first day of employment; 30 days to select and enroll, coverage retroactive to first day
  • Explore more benefits you’ll love: https://careers.southwestair.com/benefits

  *401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. Profit‑sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. The pay amount doesn’t guarantee employment for any particular period.

  Then

  Schedule

  This is a part‑time opportunity. At Southwest, Part‑Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority‑based bidding process. New Hires complete 4‑6 weeks of training (8‑hours of classroom or on‑the‑job training over 5 days each week). After training, Part‑Time New Hire work weeks consist of 6.5‑hour shifts over 5 days, with potential for mandatory overtime. Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. Mandatory overtime may be required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.

  Then

  Responsibilities

  • Provides friendly service to and maintains positive relationships with all internal and external customers
  • Works in a cooperative spirit to ensure the success of the company
  • Responsible for providing legendary customer service to people desiring to travel, use cargo or baggage service by attending to their needs
  • Handles any aspect of ticketing and check‑in by operating a computerized point‑of‑sale system, boarding, baggage service, reservations and resolving related complaints and problems
  • Responsibilities include greeting and handling customers in a polite and friendly manner
  • Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets; computes charges, makes change and balances daily transactions; responsible for overage or shortage
  • Checks in baggage and cargo
  • Answers telephone to provide information to callers, pages customers, resolves problems or complaints and assists as needed
  • Handles transactions required to board the aircraft in a timely and efficient manner
  • Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage; resolves such problems quickly and within company guidelines
  • Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from customers and other visitors to the airport terminal
  • Completes forms and reports as required by the company
  • Writes irregularity and complaint reports as required
  • Duties may vary due to the size and organization of the station
  • Must be able to meet any physical ability requirements listed on this description
  • May perform other job duties as directed by employee's leaders
  Then

  Skills

  • Ability to type and/or use a computer keyboard with sufficient speed to meet job demands
  • Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
  • Ability to work well with others as part of a team, meet the public, and work under stressful situations
  • Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
  • Must be aware of hazardous situations and be able to handle emergencies as needed
  • Must work under tight time constraints to accomplish quick turns of aircraft
  • Must present a well‑groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
  • Must be able to perform all job functions within a limited space
  • Must be able to communicate information and instructions verbally or via radio equipment
  • Must possess good written and oral skills
  • Must be able to effectively communicate verbally by telephone, face to face and on public address systems
  Then

  Licensing/Certification

  • Must be able to obtain a SIDA badge and meet all local airport requirements
  • May be required by station leadership to obtain a Customs Seal and meet all requirements to work international flights
  Then

  Physical Abilities

  • Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
  • Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
  • Must maintain the ability to wear prescribed uniforms
  Then

  Other Qualifications

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