Customer Service Agent (Billing) for a Streaming Service Company

About the role

LTVplus is a global remote team dedicated to delivering exceptional customer experiences for brands worldwide. This role involves processing and managing billing information accurately and efficiently.

Responsibilities

• Process and manage billing information with accuracy and efficiency.
• Review billing transactions to ensure completeness and correctness.
• Respond to customer inquiries regarding billing, account statements, and charges.
• Investigate and resolve billing discrepancies or issues promptly.
• Ensure compliance with company policies, procedures, and relevant regulations.

Requirements

• Experience: 2–3 years extensive billing, preferably in a BPO or customer service environment.
• Adaptability: Quick to learn and adapt to new systems, tools, and processes in a fast-paced setting.
• Analytical Skills: Able to identify discrepancies in billing or account information and implement effective solutions.
• Attention to Detail: Highly detail-oriented with strong accuracy in reviewing financial data and transactions.
• Independence: Capable of working autonomously while managing complex processes efficiently.
• Communication Skills: Professional and clear in handling customer inquiries and providing explanations.
• Experience in Zendesk

Skills

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.

Pay

580 USD