Customer Service Agent

About the CompanyHorizon Air is a regional airline operating as part of the Alaska Airlines Group. Its airport teams work together to provide safe, efficient, and welcoming travel experiences, assisting passengers and handling baggage, cargo, aircraft, and gate operations. The company emphasizes safety, teamwork, customer care, and professional development.About the RoleThe Ramp & Customer Service Agent is a part-time airport position combining passenger-facing customer service with ramp and aircraft support duties. The role assists guests with check-in, ticketing, boarding, baggage, and travel questions while also loading and unloading luggage and cargo, performing aircraft grooming and security checks, marshaling aircraft, and supporting deicing and pushback operations. The position requires working outdoors in varying weather conditions and maintaining a flexible schedule.QualificationsHigh school diploma or equivalentMust be 18 years or olderMinimum 1 year of customer service or community service experience preferredValid, unexpired U.S. driver's licenseAuthorized to work in the United StatesAbility to communicate effectively in EnglishAbility to obtain airport security clearance and required SIDA badgeAbility to complete required paid training, including possible overnight travelAbility to obtain USPS Mail Handling Certification where requiredSkills RequiredStrong verbal and written communicationCustomer service and interpersonal skillsAbility to multitask in a fast-paced environmentBasic mathematicsComputer and reservation-system proficiencyMinimum typing speed of 25 WPMProblem-solving and decision-makingAbility to work effectively as part of a teamAbility to remain calm and professional under pressureStrong safety awarenessPhysical coordination and staminaRequirementsAssist passengers with check-in, ticketing, boarding, baggage, and travel inquiriesProcess and secure passenger luggageHandle damaged, delayed, or missing baggage claimsMake gate announcements and assist with standby and upgrade requestsLoad and unload baggage and cargo using conveyor equipmentTransport baggage and cargo around the airportPerform aircraft marshaling and pushback dutiesAssist with aircraft deicing when assignedPerform aircraft grooming and security searchesWork outdoors in various weather conditionsStand for extended periodsRegularly lift up to 50 poundsBend, stoop, squat, reach, and grasp as requiredWork 15–30 hours per weekMaintain availability for weekends, nights, and holidaysComplete required airport security and safety proceduresMaintain good standing with the airport-issued SIDA badgeEqual Opportunity EmployerHorizon Air, along with Alaska Airlines and Hawaiian Airlines, is committed to equal employment opportunity and complies with applicable federal, state, and local nondiscrimination laws. Employment decisions are based on valid job requirements, qualifications, and business needs without discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or other legally protected characteristics. The company also maintains programs sup