Customer Service Agent
Southside Success Foundation · Seattle, WA · Today
OTHRFull-time
About the role
The Customer Service Agent creates an airline that people love by engaging guests with care and creating remarkable experiences while assisting with travel needs. As a member of the customer service team at Alaska Airlines, you will respond to guest inquiries and perform various tasks in the lobby check-in, gate, and baggage areas. This is an individual contributor role and a union represented position.
Responsibilities
- Greet and assist guests with travel needs (e.g., answering questions, checking-in guests, boarding flights) in a fast-paced environment.
- Perform iPad, computer, and paperwork tasks.
- Perform boarding and gate duties (e.g., drive jetbridge for loading and unloading, make gate announcements, assign seats, rebook guests that miss flights, and assist guests with disabilities including pushing wheelchairs).
- Assist and de-escalate upset guests to provide a positive travel experience.
- Assist guests whose bags are missing or damaged (e.g., take baggage claims, provide options for repair or replacement, and help locate missing bags).