Customer Service Agent

About the role

We're searching for a Customer Service Agent to join our organization. This role is the first point of contact for many of our clients and is primarily focused on providing exceptional phone support, building trust, and helping clients get the right solution scheduled. The role will flex with the needs of the business throughout the year, with some seasons requiring heavier phone activity and others allowing for greater administrative and operational support. Success requires a positive attitude, strong communication skills, adaptability, accuracy, and the ability to manage changing priorities while keeping the client experience at the center of every decision.

Responsibilities

• Answer incoming client calls professionally and create a positive, reassuring experience from the first interaction
• Listen to client needs, ask effective questions, and determine the appropriate next step or department to support the client
• Schedule, reschedule, and confirm service and maintenance appointments accurately
• Perform outbound calls for appointment confirmations, follow-up, scheduling, membership needs,