Customer Service Agent

Responsibilities

• Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
• Must be able to announce both incoming and outbound flights.
• Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
• Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
• Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
• Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
• Able to stand and work in one location for up to four hours at a time.
• You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
• Work independently without direct supervision.

Requirements

• Must be at least 18 years of age
• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
• Ability to read, speak, and understand the English language.
• Ability to stand for long periods of time
• Possess good communication skills and a friendly, outgoing personality in person and via telephone.
• Possess entry-level computer skills
• Occasionally lift bags or items weighing between 50 and 70 pounds

Benefits

• Part-Time: Sundays and Thursdays 1:30-5:30pm beginning May 14th through the month of September.
• Two week mandatory training M-F from 8am-4pm cst.
• The training is remote and a laptop with camera access is required.
• Training starts from April 13th-24th.

Pay

• $18.50

Schedule

• Part-Time: Sundays and Thursdays 1:30-5:30pm beginning May 14th through the month of September.