Customer Service Agent

Position Description Summary

Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.

Principal Accountabilities

• Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements
• Follow up with customers and other departments to resolve invoice problems and discrepancies
• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
• Accurately input into and retrieve information from the system
• Audit air bills for completeness and accuracy. Research and maintain filings of air bills
• Reconcile driver pickup and delivery manifests
• Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
• Record damaged shipments and misrouted freight on applicable reports

Working Environment

• Assignment Complexity - Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations.
• Accountability – Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways.
• Impact of Decisions – Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health.
• Working Relationships – Regularly interact with peers and management concerning matters of complex scope and discretion.
• Scope – Work on problems complex in scope. May determine methods and procedures on new assignments and may provide guidance to other nonexempt personnel.

Essential Functions

• Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.

Knowledge and Skills

• Proficient with Windows OS, Word, and Excel.
• Must be able to type 45 WPM.
• Good interpersonal skills required.
• High school diploma or equivalent required.
• Generally prefer 3-6 years of experience.

Pay and Benefits

• The expected base pay range is $22.50 – $22.50 Hourly.
• Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

About the Role

DSV is a global leader in transport and logistics. Founded in 1976, DSV has grown to become the world's third-largest supplier of global solutions within transport and logistics. We add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing, and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores, and consumers all over the world. Our reach is global yet our presence is local and close to our customers.

Location

USA - Chattanooga, 4513 N Access Rd

Division

Solutions