Customer Service Agent

About Us BoomLions was built around a straightforward belief: brands become more memorable when people experience them through real interaction. Position Summary The Customer Service Agent will assist customers with questions, requests, and general service needs. This position is ideal for someone who enjoys helping people, listening carefully, and providing practical solutions. Responsibilities Assist customers with questions about products, services, and promotionsRespond to routine service requests professionallyListen to customer concerns and provide appropriate assistanceFollow up on customer requests when neededRecord customer interactions and relevant feedbackAssist customers during promotional activitiesCommunicate customer needs to the appropriate team membersMaintain a positive experience throughout each customer interaction Qualifications High school diploma or equivalentStrong verbal communication and active listening skillsFriendly, patient, and dependableCustomer-focused and professionalAbility to remain organized while handling multiple requestsPrevious customer service, retail, hospitality, or related experience is helpful but not required Benefits Paid trainingProfessional development opportunitiesSupportive team environmentOpportunities for career advancementCustomer service skill developmentCompetitive compensation