Customer Service Agent

Aristocrat Interactive · Bedford, NH · 3 wk ago

Hybrid$18–$23.4/hrFull-time

About the role

Our Customer Service Agents are vital to our success, offering outstanding service and support to our valued VIP clients. If you enjoy delivering world-class customer experiences and excel in a dynamic, fast-paced setting, this role is ideal for you!

What You'll Do

Offer focused assistance to VIP clients, handling account, product, and service questions.
Diagnose and resolve intricate technical problems involving computer, tablet, and cell phone applications.
Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
Share exclusive marketing offers and updates with VIP clients.
Offer insights on service gaps and customer feedback to elevate service standards.
Maintain and exceed set performance goals and targets.

What We're Looking For

Proven experience in a customer service role, preferably dealing with VIP clients.
Outstanding communication and interpersonal skills.
Ability to diagnose intricate technical problems associated with different applications.
Strong problem-solving skills and a proactive approach to customer support.
Ambitious and goal-oriented approach with a track record of meeting performance targets.
Experience in communicating marketing deals and updates to clients.
Capability to offer constructive feedback aimed at improving service quality.
Familiarity with CRM software and customer service tools.
A great teammate with a collaborative spirit and a passion for delivering flawless customer experiences.

Company Summary

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive).

Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play. Our Values: All about the Player, Talent Unleashed, Collective Brilliance, Good Business, Good Citizen, Travel Expectations None.

Pay Range

The pay range for this position is $18.00 - $23.40 per hour. Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

Benefits

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching. More details are available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses.

The specific information required may vary depending on the jurisdiction and project assignment.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.