Customer Service Agent
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to extract substantive content: Company Alaska Airlines The Team description, Role Summary, Key Duties, Additional Details (tattoo policy), Day in the Life (video description), Job-Specific Experience, Education & Skills Required (list), Job-Specific Leadership Expectations (list), Starting Rate USD $20.58/Hr., Total Rewards (list), Airport SIDA Badge Requirements (paragraph), maybe Regulatory Information (EEO etc) is boilerplate to remove. Also "Apply by 7:00 PM Pacific Time on 9/18/2026" is application instruction, remove. "Employment Type Full-Time FLSA Status Non-Exempt Regular/Temporary Regular" maybe minor metadata; could be folded into a short
or drop. Probably keep as a short paragraph about employment type.
We need sections: About the role (maybe combine Company/Team and Role Summary). Responsibilities (Key Duties). Requirements (Job-Specific Experience, Education & Skills Required). Qualifications? Could combine with Requirements. Skills maybe separate? But we can keep few sections: About the role, Responsibilities, Requirements, Benefits, Pay, Additional Info (tattoo policy, SIDA badge, employment type). However we must not create sections with placeholder text. Ensure each section has real content.
Let's extract:
About the role: Could be "Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places." plus Role Summary: "The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position."
Combine into About the role paragraph(s). Could be two
.
Responsibilities: Key Duties list: "Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment. Sell tickets and ensure cabin accommodations. Perform computer, iPad and paperwork tasks. Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades. Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security). Process and secure passenger luggage. At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction."
We can make each bullet as
- .
Requirements: Job-Specific Experience, Education & Skills Required list: "6 months of customer service or community service experience. Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening). Typing speed of at least 25 WPM. Ability to consistently lift 50 lbs. Must be able to push/pull 50 lbs. Must be able to bend, stoop, squat, reach and grasp. Flexibility to work varied shifts (e.g., weekends, holidays). Ability to participate in paid training. Ability to learn and operate a computerized reservation system. Ability to adapt to performing work according to set procedures. Ability to anticipate needs of others in a fast-paced environment. Ability to communicate in English. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S."
Make
- .
Leadership Expectations maybe could be part of Requirements or separate section "Leadership Expectations". But we could combine into Requirements as additional bullets. However we might create a section "Leadership Expectations" if we have content. The list: "Embody our values to own safety, do the right thing, be caring and kind, and deliver performance." That's a short sentence; could be a
or
- . Might be okay as a
under Requirements.
Benefits: Total Rewards list: "Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air. Comprehensive well-being programs including medical, dental and vision benefits. Generous 401k match program. Annual bonus plans. Generous holiday and paid time off." Also note "Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status." That's a qualifier; we can include as a
before list.
Pay: Starting Rate USD $20.58/Hr. That's specific pay; we can create a Pay section with
.
Schedule: Not explicitly stated besides flexibility to work varied shifts (e.g., weekends, holidays) which is under Requirements. No explicit schedule details like shift times. So we should not create a Schedule section because no specific schedule content.
Additional Details: Tattoo policy paragraph, Day in the Life (video description) maybe not needed? It's promotional; could be considered boilerplate? It's not required to remove but it's not a list; we could include as a
under About the role maybe. But it's basically "To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started. If you are unable to view the video, click thislink." That's promotional; maybe we can keep as a
under About the role or separate section "Day in the Life". However instructions: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not those; it's just a video description. Could keep.
Airport SIDA Badge Requirements paragraph: "Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated."
We can include as a
under a section maybe "Additional Information" but we only have allowed headings list; we could put under About the role or maybe create a section "Additional Details". Not in the list but we could still use
for any heading? The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies those are examples; we could still use other headings but better to stick to those. We could incorporate SIDA badge into Requirements or Additional Info as a
under Requirements maybe.
Employment Type etc: Could be a short
under About the role or separate.
We need to avoid duplication.
Let's structure:
About the role
Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
Responsibilities
- Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
- Sell tickets and ensure cabin accommodations.
- Perform computer, iPad and paperwork tasks.
- Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
- Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
- Process and secure passenger luggage.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Requirements
- 6 months of customer service or community service experience.
- Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 lbs.
- Must be able to push/pull 50 lbs.
- Must be able to bend, stoop, squat, reach and grasp.
- Flexibility to work varied shifts (e.g., weekends, holidays).
- Ability to participate in paid training.
- Ability to learn and operate a computerized reservation system.
- Ability to adapt to performing work according to set procedures.
- Ability to anticipate needs of others in a fast-paced environment.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Benefits
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
- Comprehensive well-being programs including medical, dental and vision benefits.
- Generous 401k match program.
- Annual bonus plans.
- Generous holiday and paid time off.
Pay
Starting Rate USD $20.58/Hr.
Maybe also include SIDA badge and tattoo policy as a section "Additional Details" but not in allowed list; maybe we can add under Requirements as additional after leadership expectations. Or we could create a section "Additional Information" but risk violating instruction to only use those
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to extract substantive content: Company Alaska Airlines The Team description, Role Summary, Key Duties, Additional Details (tattoo policy), Day in the Life (video description), Job-Specific Experience, Education & Skills Required (list), Job-Specific Leadership Expectations (list), Starting Rate USD $20.58/Hr., Total Rewards (list), Airport SIDA Badge Requirements (paragraph), maybe Regulatory Information (EEO etc) is boilerplate to remove. Also "Apply by 7:00 PM Pacific Time on 9/18/2026" is application instruction, remove. "Employment Type Full-Time FLSA Status Non-Exempt Regular/Temporary Regular" maybe minor metadata; could be folded into a short
or drop. Probably keep as a short paragraph about employment type. We need sections: About the role (maybe combine Company/Team and Role Summary). Responsibilities (Key Duties). Requirements (Job-Specific Experience, Education & Skills Required). Qualifications? Could combine with Requirements. Skills maybe separate? But we can keep few sections: About the role, Responsibilities, Requirements, Benefits, Pay, Additional Info (tattoo policy, SIDA badge, employment type). However we must not create sections with placeholder text. Ensure each section has real content. Let's extract: About the role: Could be "Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places." plus Role Summary: "The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position." Combine into About the role paragraph(s). Could be two
. Responsibilities: Key Duties list: "Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment. Sell tickets and ensure cabin accommodations. Perform computer, iPad and paperwork tasks. Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades. Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security). Process and secure passenger luggage. At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction." We can make each bullet as
- .
Leadership Expectations maybe could be part of Requirements or separate section "Leadership Expectations". But we could combine into Requirements as additional bullets. However we might create a section "Leadership Expectations" if we have content. The list: "Embody our values to own safety, do the right thing, be caring and kind, and deliver performance." That's a short sentence; could be a
or
- . Might be okay as a
under Requirements. Benefits: Total Rewards list: "Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air. Comprehensive well-being programs including medical, dental and vision benefits. Generous 401k match program. Annual bonus plans. Generous holiday and paid time off." Also note "Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status." That's a qualifier; we can include as a
before list. Pay: Starting Rate USD $20.58/Hr. That's specific pay; we can create a Pay section with
. Schedule: Not explicitly stated besides flexibility to work varied shifts (e.g., weekends, holidays) which is under Requirements. No explicit schedule details like shift times. So we should not create a Schedule section because no specific schedule content. Additional Details: Tattoo policy paragraph, Day in the Life (video description) maybe not needed? It's promotional; could be considered boilerplate? It's not required to remove but it's not a list; we could include as a
under About the role maybe. But it's basically "To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started. If you are unable to view the video, click thislink." That's promotional; maybe we can keep as a
under About the role or separate section "Day in the Life". However instructions: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not those; it's just a video description. Could keep. Airport SIDA Badge Requirements paragraph: "Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated." We can include as a
under a section maybe "Additional Information" but we only have allowed headings list; we could put under About the role or maybe create a section "Additional Details". Not in the list but we could still use
for any heading? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies those are examples; we could still use other headings but better to stick to those. We could incorporate SIDA badge into Requirements or Additional Info as a
under Requirements maybe. Employment Type etc: Could be a short
under About the role or separate. We need to avoid duplication. Let's structure:
About the role
Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.
Responsibilities
- Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
- Sell tickets and ensure cabin accommodations.
- Perform computer, iPad and paperwork tasks.
- Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
- Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
- Process and secure passenger luggage.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Requirements
- 6 months of customer service or community service experience.
- Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 lbs.
- Must be able to push/pull 50 lbs.
- Must be able to bend, stoop, squat, reach and grasp.
- Flexibility to work varied shifts (e.g., weekends, holidays).
- Ability to participate in paid training.
- Ability to learn and operate a computerized reservation system.
- Ability to adapt to performing work according to set procedures.
- Ability to anticipate needs of others in a fast-paced environment.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Benefits
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
- Comprehensive well-being programs including medical, dental and vision benefits.
- Generous 401k match program.
- Annual bonus plans.
- Generous holiday and paid time off.
Pay
Starting Rate USD $20.58/Hr.
Maybe also include SIDA badge and tattoo policy as a section "Additional Details" but not in allowed list; maybe we can add under Requirements as additionalafter leadership expectations. Or we could create a section "Additional Information" but risk violating instruction to only use those