Customer Service Advisor

About the role

Join our family at Wichita Falls Ford and contribute to our goal of providing an extraordinary automotive experience to all of our clients. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure proper handling.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of the service department.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain a good working relationship with factory(s) and foster positive employee relations.

Qualifications

• 1+ year of experience in the automotive industry.
• Organized and friendly personality.
• Demonstrated ability to manage others.
• Strong time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team-oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Benefits

• Paid Time Off
• Health, Dental, and Vision Insurance
• 401k (direct deposit)
• Paid Holidays
• Growth opportunities
• Paid training