Customer Service Advisor

Role Overview The Customer Service Advisor is the first and last point of contact for customers, responsible for creating positive impressions and fostering loyalty. You will use product knowledge to recommend oil change options and additional services, supported by comprehensive training to develop your communication skills and product expertise. Key Responsibilities Assist customers by recommending services based on inspections and manufacturer guidelinesEngage effectively through face-to-face interactionsPromote additional services to enhance customer experienceLearn and grow within a team environment, potentially cross-training as a top-side technicianAdhere to safety procedures and operational instructions Qualifications & Skills Effective interpersonal and communication skillsComfortable lifting up to 50 pounds and working in non-climate-controlled environmentsAbility to read, understand, and follow training materials and safety labelsFluent in English (reading, writing, speaking)Willingness to learn and grow professionally Benefits & Growth Opportunities Competitive pay and paid on-the-job trainingFlexible schedule with no late evenings or holidaysPaid time off, holiday pay, and employee discountsUniforms, tools, tuition assistance, and online education accessComprehensive health, dental, vision, and retirement plansOpportunities for internal advancement and career development