Customer Service Advisor

About the role

As a Customer Service Advisor, you will be the first and last point of contact for customers, creating lasting impressions and fostering loyalty by offering oil change options and additional services. Your responsibilities include communicating product knowledge, recommending services based on inspections, and ensuring customer satisfaction. Comprehensive training will prepare you to effectively interact with guests and become an expert on products, services, and company procedures.

Responsibilities

• Provide exceptional customer service and build customer loyalty
• Recommend and explain service options and additional offerings
• Maintain safety standards and follow operational procedures
• Work collaboratively within a team environment

Qualifications

• Physical ability to lift up to 50 pounds, stand for extended periods, and work with hands above head
• Willingness to be cross-trained as a top-side technician
• Ability to read and understand training materials, safety procedures, labels, and operational instructions

Skills

• Effective interpersonal and communication skills, including fluency in English
• Ability to suggest additional services confidently
• Comfort in face-to-face interactions and working in a non-climate-controlled environment

Benefits

• Competitive pay
• Paid training
• Flexible schedules
• PTO
• Uniforms
• Tuition assistance
• Health coverage
• 401(k) matching
• Employee discounts

The company promotes from within and supports your professional development.