Customer Service Advisor

What You’ll Do As a Customer Service Advisor, you will be the first and last point of contact for customers, creating positive impressions and fostering loyalty. Your role involves using product knowledge to recommend oil change options and additional services, ensuring excellent customer interactions. Comprehensive training will prepare you to communicate effectively, understand our products, services, and company policies, and become an expert under the hood. Qualifications & Skills Ability to suggest services based on inspections and manufacturer recommendationsStrong interpersonal and communication skillsComfortable face-to-face interactions and working in a non-climate-controlled environmentPhysical ability to lift up to 50 pounds, stand for extended periods, and climb stairsWillingness to be cross-trained as a top-side technicianFull mobility with the ability to work overhead and review written and digital materialsEnglish fluency in reading, writing, and speaking Key Responsibilities Assist customers with services and product recommendationsMaintain a welcoming environment and ensure customer satisfactionLearn and adhere to safety procedures and operational instructions Career Advancement Opportunities for growth are extensive, supported by a robust training program, safety commitment, and values of fairness. Click here to explore career pathways and hear from team members.