Customer Service Advisor

About the role

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are.

As a Customer Service Advisor you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better. In this role you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities.

Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

Responsibilities

• Deliver best-in-class customer service
• Use product knowledge and expertise to maximise upselling opportunities
• Communicate with customers via telephone, email, and website requests
• Manage orders from enquiry to post-hire feedback
• Take ownership of the customer journey and build relationships with regular customers
• Use initiative and judgment to make decisions in line with company policies and pricing structures
• Contribute to continuous improvement by suggesting and acting on process and service enhancements

Requirements

• Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries
• Experience in developing and utilising product knowledge
• Exceptional communication skills, including negotiating and influencing
• Ability to engage and build relationships with both internal and external customers
• Comfortable using your own judgment and initiative to make decisions
• Highly supportive, collaborative team member
• Flexible and adaptable approach to manage multiple tasks, deadlines, and targets in a fast-paced environment
• Commitment to continuous improvement
• Good level of computer literacy in MS Office packages; willingness to learn new IT systems

Previous experience in the hire or construction industry would be advantageous but not essential.

Benefits

• Generous holiday allowance with the opportunity to buy and sell annual leave
• Life assurance
• Retail discount scheme
• Employee recognition awards
• Great Company pension scheme

You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider, with an industry-leading flexible rewards package.

About Us

Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to be an employer of choice, Sunbelt Rentals is an ideal destination for your next career move.