Customer Service Advisor

About the role

As a Customer Service Advisor, you will be the first and last point of contact for customers, creating positive impressions and fostering loyalty. You will use product knowledge to recommend oil change options and additional services, supported by comprehensive training to develop your communication and technical skills.

Responsibilities

• Interact with customers face‑to‑face
• Suggest services based on inspections and manufacturer recommendations
• Provide exceptional customer service
• Assist with oil changes and vehicle inspections
• Cross‑train as a top‑side technician
• Maintain safety and operational standards

Qualifications & Skills

• Effective communication and interpersonal skills
• Ability to suggest services confidently
• Willingness to learn and grow in the role
• Physical ability to lift up to 50 pounds, stand for extended periods, and work in non‑climate‑controlled environments
• Full mobility and manual dexterity, including working overhead and climbing stairs
• Fluency in reading, writing, and speaking English
• Comfort reviewing digital and written training materials and safety procedures

Career Growth

Opportunities for advancement include comprehensive training, safety commitment, and internal promotions.

Benefits

• Competitive pay
• Paid training
• Flexible schedules
• Paid time off (PTO)
• Uniforms
• Tuition assistance
• Health coverage
• Retirement plans
• Employee discounts