Customer Service Advisor

About the role

Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to be the first point of contact for our customers. This role involves greeting and engaging customers in-store and over the phone, scheduling appointments, explaining services, selling parts and automotive services, performing routine vehicle services, supporting shop productivity, ensuring safety procedures are followed, maintaining a clean and organized work area, and resolving customer concerns.

Responsibilities

• Greet and engage customers in-store and over the phone.
• Schedule appointments, explain services, and sell parts and automotive services.
• Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections.
• Support shop productivity through work order and register transactions.
• Ensure safety procedures are followed and maintain a clean, organized work area.
• Help resolve customer concerns and provide exceptional service.

Requirements

• A High School Diploma or GED.
• A valid driver's license.
• One (1) year of automotive service experience; one (1) year of sales experience preferred.
• Strong customer service and communication skills.
• Comfortable with basic math and calculating discounts/commissions.
• Ability to work days, nights, weekends, and holidays.

Physical Requirements

• Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching.
• Climb ladders and safely operate a vehicle.

Benefits

• Competitive pay.
• Medical, Dental, and Vision Insurance — coverage begins the 1st of the month after your hire date.
• Retirement plan enrollment available.
• Paid Time Off (PTO) to relax and recharge.
• Closed evenings and Sundays — enjoy a better work-life balance.
• 7 paid holidays off.

Pay

$12 - $20 per hour

Schedule

Full or Part Time