Customer Service Advisor

About the role

A Customer Service Advisor is the first and last point of contact for customers, responsible for creating positive impressions and fostering loyalty. Training will equip you with product knowledge and communication skills to confidently recommend oil change options and additional services.

Responsibilities

• Engage with customers to understand needs and suggest appropriate services.
• Build rapport through effective face-to-face interactions.
• Learn and demonstrate expertise in products, services, and safety procedures.
• Assist with basic vehicle inspections and potentially become a cross-trained top-side technician.

Requirements

• Strong interpersonal and communication skills.
• Comfortable suggesting additional services based on inspections.
• Ability to lift up to 50 pounds and work in a non-climate-controlled environment.
• Full mobility, stamina to stand for extended periods, and ability to climb stairs.
• Proficiency in reading, understanding, and following written and digital training materials.
• Fluency in English (reading, writing, speaking).

Benefits

• Access to comprehensive training and development programs.
• Opportunities for internal promotion and skill advancement.
• Competitive pay, paid training, flexible schedules, and paid time off.
• Company uniforms, tools, and support services like tuition assistance and online education.
• Health, dental, vision coverage, and retirement plans with matching contributions.
• Employee discounts on automotive services.
• Back-up child and elder care support.

Benefits and conditions may vary by location.