Customer Service Advisor

Role Overview The Customer Service Advisor is the first and last point of contact for customers, responsible for creating positive impressions and fostering loyalty. Using product knowledge, they present oil change options and additional services. Training will prepare you to communicate effectively, gain expertise in products, services, and company procedures. Key Responsibilities Engage with customers face-to-face, recommend services based on inspections and manufacturer guidelines.Provide exceptional customer service and build lasting relationships.Assist with product and service knowledge, ensuring customer satisfaction.Support team efforts, including cross-training as a top-side technician. Qualifications & Skills Effective communication and interpersonal skills.Comfort suggesting additional services and working with digital and written materials.Ability to lift up to 50 pounds, stand for extended periods, and work in non-climate-controlled environments.Full mobility, manual dexterity, and fluency in English. Career Development & Benefits Opportunities for advancement through comprehensive training, with benefits such as competitive pay, paid training, flexible schedules, PTO, uniforms, tuition assistance, health coverage, retirement plans, employee discounts, and support programs. Diversity and inclusion are strongly encouraged, with accommodations available for applicants with disabilities.