Customer Service Advisor

About the role

The Customer Service Advisor is the first and last point of contact for customers, responsible for creating positive impressions, building loyalty, and promoting products and services such as oil changes. The role involves effective communication, suggesting additional services, and providing excellent customer experiences.

Responsibilities

• Engage with customers to understand their needs and recommend suitable services.
• Present product options and explain additional offerings confidently.
• Assist with vehicle inspections and basic maintenance tasks.
• Maintain a welcoming environment and ensure customer satisfaction.

Qualifications & Skills

• Effective interpersonal and communication skills.
• Ability to read and understand training materials and safety instructions.
• Physical ability to lift up to 50 pounds, stand for extended periods, and work in a non-climate-controlled environment.
• Willingness to learn and be cross-trained as a top-side technician.
• Fluency in English (reading, writing, speaking).

Benefits

• Competitive pay and paid on-the-job training, no prior automotive experience required.
• Flexible schedules, paid time off, and holiday pay.
• Company uniforms, tools, tuition assistance, and access to online education.
• Medical, dental, vision, and retirement plans with matching contributions.
• Career growth potential through training and internal advancement.