Customer Service Advisor

Fixed-term, full-time 18-month contract with Test Valley Borough Council.

About the role

An excellent opportunity exists within our busy Customer Service Unit at the local Council offices. Our team prides itself on delivering a high-quality service to all our customers across Test Valley. You will be responsible for dealing with a variety of customer enquiries in our Call Centre and on reception at our Andover office. The role is vital to the community in accessing services and providing information that is important in their lives. You will be able to make a real difference to the people you come into contact with.

This is a challenging role in a changing environment, and to be successful you will need to combine flexibility with a passion for customer service. Your ability to engage with colleagues and provide a positive experience to customers will be key to your success.

Agile working is available once fully trained. The role is based at our offices at Beech Hurst, Weyhill Road, Andover, Hampshire, SP10 3AJ.

Responsibilities

• Handle a variety of customer enquiries via phone and in-person at reception.
• Provide information and support to the community accessing council services.
• Engage positively with colleagues and customers to deliver high-quality service.

Requirements

• Minimum of 5 GCSEs (grades 4-9) or equivalent, including English and Mathematics.
• Relevant experience using Microsoft Office products (full training will be provided).
• Passion for customer service and flexibility in a changing environment.

Pay

£27,424.56 – £29,056.08 per annum (HG 4).