Customer Service Administrator I

About the role

The Customer Service Administrator I supports sales success by performing administrative activities for assigned customers. This position involves consulting with business managers, Customer Account Managers, and Regional Sales Managers as required. Duties include responding to customer requests for quotes, entering purchase order requirements into an ERP system, managing files, and handling warranty returns.

Responsibilities

• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
• Review and enter purchase order requirements, including flowing down essential requirements, into ERP system and provide order acknowledgments to customers
• Support accounts receivables to address past due payment issues for assigned customer base
• Process warranty returns and ensure timely processing to support customer requirements
• Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms
• Support and work with demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable
• Accurately manage internal databases or CRM tools as applicable
• Provide follow up and support to the Regional Sales Managers/business managers/customer account managers
• Validate customer scorecards and contest any findings that are not in line with actual performance

Requirements

This position requires 0-2 years of relevant work experience, a high school diploma, and knowledge of ERP and CRM systems. Essential skills include the ability to work collaboratively, convey information clearly, organize tasks effectively, and use Microsoft Office. Intermediate Microsoft Office skills (Word and Excel) are preferred.

Qualifications

• Associates degree
• Manufacturing Experience
• Customer Service Experience
• Order Entry experience

Skills

• Knowledge of ERP
• Knowledge CRM
• Ability to work collaboratively with employees within department and across functions
• Demonstrated ability to convey information and analysis clearly as needed to customers
• Demonstrated outstanding organizational skills
• Demonstrated ability to solve routine problems
• Intermediate Microsoft Office skills (Word and Excel)
• Customer friendly and responsive with a view to providing customer satisfaction
• Strong communication skills including phone and email

Benefits

• Health care, dental, vision, life and disability insurance
• 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year
• 401k retirement plan with company match
• Education Reimbursement: eligible after 6 months of employment

Top Benefits

• Health care, dental, vision, life and disability insurance
• 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year
• 401k retirement plan with company match
• Education Reimbursement: eligible after 6 months of employment

Company Information

Crane Aerospace and Electronics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.