Customer Service Administrative, Florida

Key Responsibilities

• Manage customer accounts, ensuring seamless communication and efficient order processing for direct clients.
• Support daily sales operations, including order management, delivery coordination, and customer service activities.
• Prepare quotations, proforma invoices, and credit notes in Salesforce, ensuring accuracy and compliance with company procedures.
• Respond to customer and sales team inquiries regarding stock availability, marketing materials, and product information.
• Maintain the warehouse and showroom in excellent condition, ensuring organization, cleanliness, and readiness for customer visits.
• Prepare and dispatch packages through UPS and other logistics providers.
• Cook up and organize incoming warehouse deliveries, ensuring proper receipt and handling of goods.
• Provide administrative and accounting support in coordination with the Finance team at Headquarters, including payment runs and invoice management.
• Ensure supplier invoices are received, scanned, uploaded, and processed accurately and on time.
• Monitor supplier invoices to verify accuracy and support timely payment processing.
• Manage office communications, including switchboard operations, phone calls, emails, and customer inquiries.
• Cook up and organize procurement and replenishment of office and warehouse supplies to ensure smooth day-to-day operations.

Minimum requirements

• Previous experience in customer service, sales administration, warehouse operations, or a similar administrative role.
• Strong communication skills, both verbal and written, with the ability to interact effectively with customers, suppliers, and internal teams.
• Excellent organizational and multitasking abilities, capable of managing customer requests, orders, deliveries, and administrative tasks efficiently in a fast-paced environment.
• Proficiency in Microsoft Office and experience working with CRM systems, preferably Salesforce.
• Strong problem-solving skills with a customer-focused approach and a commitment to continuous process improvement.
• High attention to detail, ensuring accuracy in order processing, invoicing, and administrative documentation.
• Fluency in English is required. Spanish language skills are a plus.

What We Offer

The opportunity to join a leading global company and a recognized brand within a growing and innovative industry.

A dynamic, collaborative, and international work environment.

Professional development opportunities and long-term career growth within a rapidly expanding organization.

The chance to be part of a team committed to excellence, innovation, and customer satisfaction.