Customer Service Administrative Assistant

About the Role

We are seeking a dedicated and detail-oriented Customer Service Administrative Assistant to join our team. The ideal candidate will provide exceptional administrative support while ensuring a high level of customer service. This role requires excellent communication skills, organizational abilities, and a proactive approach to problem-solving.

Responsibilities

• Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices.
• Supports cross-functional initiatives and/or teams to maximize the efficiency of programs and processes end-to-end.
• Will need to manage projects as assigned, which could include simultaneous demands for needed data and analysis.
• Workload will need to be prioritized to ensure that assignments are completed in a timely manner.

Qualifications

• 1-2 years of successful performance in a Performance Management or Data Analysis role, utilizing process improvement methodology
• Proven customer service and communication skills
• Proven team-building and organizational skills
• Lean Six Sigma training (Preferred)
• Interpersonal skills and ability to translate complex issues into clear and concise concepts through verbal and written communication and presentation abilities
• Ability to possess a working knowledge of operating environment, specifically in regard to the surrounding work group
• Beginner to intermediate application skills in SharePoint, Microsoft Word, Excel, Access and PowerPoint is desired
• Ability to learn internal computer programs, used for work scheduling and reporting, dispatching, and completing tickets, etc.
• Good customer service skills (on the phone with customers, having tough conversations often each day)
• External customers & internal business units
• Quick learners with solid computers (Microsoft tools & proprietary systems)
• Open to certain call representative candidates who are strong in reporting, can handle themselves in high-volume and high-stress conversations, and able to do repetitive work

Pay

$23 - $26