Customer Service Accountant

About the role

Perform a variety of administrative duties and customer service functions in a busy agricultural retail environment. Operate the truck scale, handle walk-in parts and merchandise sales, and support agronomy operations with accurate record keeping and daily transactions.

Responsibilities

• Manage phone communications
• Assist walk-in customers and supply excellent customer service
• Responsible for record keeping and invoicing for multiple departments
• Operate truck scale
• Provide technical support for agronomy software
• Maintain inventory and stock shelves
• Prepare daily cash reports and daily bank deposits for the location/departments
• Perform monthly and annual inventory reconciliations
• Maintain clean and customer-friendly work environment
• Perform other duties as assigned by supervisor

Accounting & Financial Management

• Record daily agronomy sales, credits, and adjustments in accounting software
• Prepare daily cash reports and daily bank deposits for agronomy and energy divisions
• Prepare, reconcile, and post invoices for fertilizer, chemical, and application services
• Monitor customer accounts, apply payments, and assist with collection of payment
• Reconcile inventory and sales margins monthly to ensure product and cost accuracy

Inventory & Cost Control

• Track fertilizer and chemical inventory; reconcile physical counts with system balances
• Verify product transfers, returns, and adjustments between locations
• Work closely with operations to ensure product usage is properly documented

Billing & Customer Support

• Generate customer invoices in a timely manner, ensuring accuracy of quantities and fees
• Support sales agronomists with billing questions, corrections, and product pricing verification
• Respond to customer inquiries regarding account balances, statements, and billing discrepancies

Requirements

• High school diploma or general education degree (GED)
• Valid driver’s license with approved company driving record
• Good computer skills, proficiency in Microsoft Office packages including Excel and Word
• Team player with good people and communication skills

Schedule

Normal work week runs Monday through Friday between the hours of 8:00 am and 5:00 pm. Some weekends and overtime will be required during high volume days or busy periods.

Benefits

• Health, dental, vision, and life insurance
• 401(k) Plan (Regular and Roth)
• Lifetime Income Benefit Plan (RetireMint Plan)
• Variable Pay Plan
• Supplemental insurance policies
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Company-provided term life and long-term disability insurance
• Paid time off (PTO), major sick leave, and holiday pay (6 holidays)
• Annual clothing, safety, and wellness benefit
• Employee discounts
• Bereavement leave
• Employee recognition program

Locations in Albion, Amherst, Anselmo, Arnold, Bartlett, Callaway, Cedar Rapids, Cozad, Eustis, Farnam, Gothenburg, Greeley, Lexington, Merna, North Loup, Ord, Spalding, Stapleton, Sumner, and Westerville.